Jacob Bonnichsen
Jacksonville
Summary
Dedicated locksmith technician with expertise in customer relationship management and technical support. Proven ability to upsell services and ensure customer satisfaction through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Locksmith Technician
Kents Lock and Safe Service
Jacksonville
09.2021 - Current
- Installed and repaired locks for residential and commercial properties.
- Assisted customers with selecting appropriate security solutions and products.
- Maintained inventory of lock and safe supplies for efficient operations.
- Educated clients on proper lock maintenance and security measures.
- Conducted key duplication services using specialized machinery and tools.
- Diagnosed issues with locking mechanisms and implemented effective repairs.
- Responded to service calls in a timely manner while maintaining customer satisfaction standards.
- Cut keys by code as well as by hand using a variety of machines.
- Provided technical support over the phone or via email when required.
- Repaired, maintained and tested existing lock systems to ensure proper operation.
- Attended training sessions regularly to stay abreast of latest developments in the field.
- Performed rekeying services on existing locksets to provide new key combinations.
- Maintained accurate records of all jobs completed including customer information, job details and payment information.
- Adjusted safes, vault doors and vault components with hand tools.
- Identified opportunities to upsell additional services or products to customers during service calls.
- Continually updated knowledge base regarding industry trends, techniques and technologies related to locksmithing.
Flower Delivery Driver
Kuhns
Jacksonville
01.2022 - 05.2022
- Delivered floral arrangements to customers promptly and professionally.
- Loaded and unloaded delivery vehicle with care for delicate products.
- Maintained accurate records of deliveries and customer interactions.
- Communicated with team members to coordinate delivery schedules effectively.
- Navigated local routes efficiently to optimize delivery times.
- Engaged with customers to ensure satisfaction upon delivery of flowers.
- Resolved customer complaints in a professional manner when necessary.
- Loaded and unloaded floral deliveries onto delivery vehicle.
- Maintained cleanliness and organization of work area and vehicles.
- Answered phone calls promptly and accurately taking messages or providing information as needed.
- Demonstrated excellent customer service skills while interacting with clients.
- Reported any issues or damage to supervisor immediately upon returning from deliveries.
Meat Department Associate
Winn Dixie Supermarket
Jacksonville
02.2021 - 12.2021
- Prepared and packaged fresh meat products for display and sale.
- Maintained cleanliness and organization of the meat department area.
- Assisted customers with product selection and answered inquiries.
- Monitored inventory levels and restocked products as needed.
- Collaborated with team members to improve workflow efficiency.
- Trained new associates on proper meat handling techniques and policies.
- Managed customer complaints professionally and efficiently resolved any issues that arose.
- Completed daily inventory tasks such as checking temperatures, weighing, and labeling items.
- Rotated stock in accordance with food safety regulations to ensure product freshness.
- Stocked shelves with fresh meats, ensuring proper storage of products.
Education
High School Diploma -
Bishop Kenny Highschool
Jacksonville, FL05-2019
Some College (No Degree) - Finance
Florida State College
Jacksonville, FLSkills
- Customer relationship management
- Upselling services
- Technical support
- Quality assurance
- Effective communication
- Attention to detail
- Problem solving
- Multitasking capacity
Affiliations
- Travelling
- Spending time with family and friends
- Watching the Jacksonville Jaguars
- Trying new things
Timeline
Flower Delivery Driver
Kuhns
01.2022 - 05.2022
Locksmith Technician
Kents Lock and Safe Service
09.2021 - Current
Meat Department Associate
Winn Dixie Supermarket
02.2021 - 12.2021
High School Diploma -
Bishop Kenny Highschool
Some College (No Degree) - Finance
Florida State College
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