Jacob Botica
Mukwonago,WI
Summary
Resourceful Service Center Manager with 3 years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Center Manager
Valvoline Instant Oil Change
Pewaukee, WI
03.2021 - Current
- Implemented inventory control systems to minimize waste and optimize stock levels.
- Presented budgets and performance reports to corporate offices.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained new staff members on company policies and center expectations.
- Collaborated with other department managers to resolve escalated client issues quickly and effectively, fostering an environment of teamwork and cooperation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Vault Teller
Brinks Security
Schaumburg, IL
01.2019 - 03.2021
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Supported, trained and encouraged 8 employees to actively cross-sell financial institution service and product offerings.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Pet Specialist
Petland
Bolingbrook, IL
06.2017 - 01.2019
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Resolved customer complaints professionally and tactfully, maintaining a positive brand image while retaining customer trust.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Trained rescued wild animals to help with adjustments into captivity.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided exceptional customer service by addressing questions and concerns promptly and professionally.
Education
Associate of Science - Biology
Joliet Junior College
Joliet, IL05.2020
Skills
- Team Leadership
- Document processing
- Decision-Making
- Training and Development
- Business Analysis and Reporting
- Employee Coaching and Mentoring
- Computer Skills
- Sales Planning
- Customer Complaint Resolution
- Order Management
- Relationship Building
- Sales expertise
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Won several awards within the company for highest profit and lowest turnover
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CM - Certified Manager Certification
Timeline
Service Center Manager
Valvoline Instant Oil Change
03.2021 - Current
Vault Teller
Brinks Security
01.2019 - 03.2021
Pet Specialist
Petland
06.2017 - 01.2019
Associate of Science - Biology
Joliet Junior College