Colby Hursman
Summary
Developed key leadership and operational skills in fast-paced service center environment, seeking to transition into new field. Demonstrates expertise in team management and customer service, ensuring high levels of satisfaction and operational efficiency. Excited to apply transferable skills to new challenges and opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Center Manager
Valvoline Instant Oil Change
12.2021 - 04.2025
- Oversaw daily operations ensuring high-quality service delivery and customer satisfaction.
- Managed team performance through regular training, coaching, and mentorship.
- Implemented process improvements enhancing workflow efficiency and reducing service times.
- Ensured compliance with safety protocols and company policies to maintain operational standards.
- Developed staff schedules to meet operational demands while maximizing productivity.
- Collaborated with upper management on strategic initiatives to drive business growth.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Coordinated inventory management to optimize supply levels and reduce costs.
- Promoted a positive work culture by fostering open communication channels among team members.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT11-2027
High School Diploma -
Galena High School
Galena, MO05-2020
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Motivation
- Staff supervision
- Teamwork and collaboration
- Time management
- Excellent communication
- Team leadership
Certification
- Missouri ParaPro Assessment Passed - Sep 2025
Timeline
Service Center Manager
Valvoline Instant Oil Change
12.2021 - 04.2025
Bachelor of Arts - Elementary Education
Western Governors University
High School Diploma -
Galena High School