Joshua Hanson
Zimmerman,MN
Summary
Dynamic Service Center Manager at Valvoline Instant Oil Change with a proven track record in operational excellence and staff training. Enhanced customer satisfaction through efficient processes, while fostering a positive work culture. Adept at multitasking and maintaining safety protocols, ensuring a high-performing team dedicated to service quality.
Overview
5
5
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
01.2023 - Current
- Implemented strategies to achieve organizational success through goal alignment.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Trained new staff members on company policies and center expectations.
- Implemented training systems for new employees on Service.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
Personal Delivery Driver
Fedex
08.2022 - 01.2023
- Delivered packages to customers efficiently, meeting delivery schedules consistently.
- Maintained vehicle cleanliness and functionality, ensuring smooth delivery operations.
- Loaded and unloaded delivery vehicles, optimizing space for efficient transport.
- Followed designated routes to ensure timely deliveries.
- Utilized GPS technology to find the most efficient routes.
- Communicated with dispatchers to update delivery status and resolve issues.
- Verified each delivery with customers, ensuring correct items were received.
HVAC Installer
Advanced Heating
04.2022 - 12.2022
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
HVAC Installer
Standard Heating And Air
07.2020 - 03.2021
- Integrated key elements of air circulation system including ducts, pipes, discharge valves and flues.
- Prepared installation sites by removing obsolete hardware and ensuring clean workspaces.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Staff training
- Multitasking Abilities
Timeline
Service Center Manager
Valvoline Instant Oil Change
01.2023 - Current
Personal Delivery Driver
Fedex
08.2022 - 01.2023
HVAC Installer
Advanced Heating
04.2022 - 12.2022
HVAC Installer
Standard Heating And Air
07.2020 - 03.2021
Similar Profiles
OWEN CARDELINOOWEN CARDELINO
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Ryan StarkRyan Stark
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Khang LeKhang Le
Automotive Lube Technician at Valvoline Instant Oil ChangeAutomotive Lube Technician at Valvoline Instant Oil Change
Ryan BoosRyan Boos
Assistant Manager at Valvoline Instant Oil ChangeAssistant Manager at Valvoline Instant Oil Change
Kathleen LahmersKathleen Lahmers
Registered Nurse at Fairview Northland Regional Healthcare CenterRegistered Nurse at Fairview Northland Regional Healthcare Center