Kylee Beall
Kokomo,IN
Summary
Dynamic leader with a proven track record at Valvoline Instant Oil Change, enhancing customer satisfaction and team performance through effective training and development. Skilled in operational excellence and customer relationship management, I've successfully fostered a positive work culture and resolved escalated issues, driving loyalty and operational improvements.
Overview
2
2
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
06.2022 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
Education
High School Diploma -
Northwestern High School
3431 County Rd N 400 W, Kokomo IN05.2018
Skills
- Safety trained
- Leadership trained
- Staff Training and Development
- Operational Excellence
- Customer Relationship Management
- Team Development
Accomplishments
- Achieved Rookie of the year in FY23
- Successfully promoted two successful service center managers and two market trainers.
- Took over a failing service center and created an inclusive environment to achieve quad green results.
- Filmed a commercial for VIOC
- Filmed commercial and short films for International Women's Day.
Additional Information
- Attended and contributed to a recruiting event revolved around setting students up for a successful career.
- Mentor to five different Service Center Managers
- Created a service center of all key holders to perform autonomously while leaving to attend ambassador trips.
- Represented VIOC as a leader for the Cystic Fibrosis foundation donation campaign.
- Outreached to our local VFW to create an ad in their newsletter to attract more veteran customers.
Timeline
Service Center Manager
Valvoline Instant Oil Change
06.2022 - Current
High School Diploma -
Northwestern High School
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