Jacob Boyd

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

• Developed a business plan and budget to maximize profitability.

• Created marketing strategies to drive revenue and increase brand visibility.

• Managed the daily operations of the business, including staff, sales, inventory, and accounting.

• Resolved customer complaints promptly and professionally to maintain a positive reputation for the business.

• Monitored the financial performance of the business on a weekly basis to ensure fiscal responsibility.

• Prepared GMAW/SMAW/GTAW welding equipment to perform advanced stainless steel work.
• Diagnosed and performed repairs for machinery and critical components.
• Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions .
• Used arc, gas-shielded arc, submerged arc and gas welding equipment to weld machine parts safely and efficiently.

• Instructed students in the use of welding equipment and safety protocols.
• Conducted periodic assessments to evaluate student progress and understanding of course material.
• Assisted in maintaining a clean, safe, and organized work environment for students during lab sessions.

• Developed strong working relationships with campers' parents or guardians and other counselors through effective communication and active listening skills.

• Mentored 18-22-year-olds through corrective and formative discipline.

• Assisted in the overall management of the summer camp, including coordinating daily activities, leading counselor teams, and ensuring a safe and enjoyable experience for campers, contributing to a successful summer program.

• Mentored and provided guidance to counselors, facilitating their growth and development, ultimately preparing them to assume higher responsibilities within the camp's leadership team.