Jacob Brantley
3415 Kensington Dr N,Augusta
Summary
Dynamic professional with a strong background in customer service and account management at T-Mobile. Proven ability to enhance client satisfaction through effective communication and data accuracy. Skilled in CRM systems and project coordination, fostering teamwork to drive operational efficiency and support sales initiatives. Committed to continuous improvement and delivering results.
Overview
6
6
years of professional experience
Work History
Account Associate
T-Mobile
08.2025 - 12.2025
- Assisted customers with account inquiries and resolution of issues to enhance satisfaction.
- Collaborated with team members to manage customer accounts efficiently and accurately.
- Processed account changes and updates while ensuring compliance with company policies.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Supported sales initiatives by providing timely account information and client updates.
- Developed knowledge of product offerings to recommend suitable solutions for customers.
Manager's Assistant
Kixx USA
04.2022 - 01.2025
- Coordinated scheduling and communication between departments to enhance operational efficiency.
- Assisted in project management by organizing tasks and tracking progress against deadlines.
- Developed and maintained filing systems for documentation, ensuring easy access to information.
- Supported team meetings by preparing agendas and taking detailed minutes for future reference.
- Conducted research on industry trends to inform strategic planning and decision-making processes.
- Trained new employees on company policies and procedures, fostering a collaborative work environment.
- Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
- Implemented feedback systems to capture team insights, driving continuous improvement initiatives.
Picker / Packer
Amazon
03.2023 - 08.2024
- Operated material handling equipment to transport products efficiently within warehouse.
- Selected and packed customer orders accurately for timely shipping.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to fulfill daily workload requirements effectively.
Assembly Line Worker
Textron Specialized Vehicles
06.2020 - 05.2022
- Operated assembly line equipment, ensuring adherence to safety and quality standards.
- Assembled components accurately, contributing to efficient production flow.
- Conducted routine maintenance on machinery to minimize downtime.
- Collaborated with team members to streamline assembly processes and enhance productivity.
Education
High School Diploma - N/a
Glenn Hills High School
Augusta, GASkills
Customer service
Timeline
Account Associate
T-Mobile
08.2025 - 12.2025
Picker / Packer
Amazon
03.2023 - 08.2024
Manager's Assistant
Kixx USA
04.2022 - 01.2025
Assembly Line Worker
Textron Specialized Vehicles
06.2020 - 05.2022
High School Diploma - N/a
Glenn Hills High School