Jacob Brown
Mishawaka,IN
Summary
Dynamic manager with a proven track record at Little Caesars, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements and staff development initiatives. Skilled in conflict resolution and performance evaluations, fostering a collaborative environment that boosted employee morale and customer satisfaction.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Hacienda Mexican Restaurants
Mishawaka, IN
05.2022 - 09.2025
- Supported team in daily operations and project execution.
- Assisted in implementing process improvements to enhance efficiency.
- Collaborated with colleagues to streamline workflow and communication.
- Learned and utilized industry-standard tools for task management.
- Engaged in training sessions to develop operational knowledge and skills.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
Johnny's Market
Niles, MI
07.2021 - 04.2022
- Coordinated daily operations to enhance team efficiency and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Little Caesars
Elkhart, IL
09.2018 - 05.2021
- Directed operational strategies to enhance efficiency and productivity across all departments.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Mentored team leaders, fostering a culture of accountability and continuous improvement.
- Analyzed performance metrics to drive decision-making and optimize resource allocation.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
GED -
Elkhart Memorial High School
Elkhart, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Relationship building
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Expectation setting
- Employee onboarding
- Safety procedures
- Coaching and mentoring
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Problem-solving
- Team development
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Employee coaching and mentoring
- Staff training
- Scheduling and coordinating
- Professional and courteous
- Active listening
- Schedule management
- Employee development
- Problem-solving aptitude
Certification
- Advanced Leadership Course, Hacienda Mexican Restaurants - June 2024
- ServSafe Certification, 08/23/2023, exp 08/23/2028
Timeline
Manager
Hacienda Mexican Restaurants
05.2022 - 09.2025
Assistant Manager
Johnny's Market
07.2021 - 04.2022
General Manager
Little Caesars
09.2018 - 05.2021
GED -
Elkhart Memorial High School