Jacob Browning
Pensacola
Summary
Dynamic Customer Service Representative with a proven track record at Navy Federal Credit Union, excelling in fraud resolution and problem-solving. Recognized for delivering exceptional service and maintaining professionalism while addressing complex account issues. Adept at multitasking and fostering positive client relationships, ensuring a seamless customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Navy Federal Credit Union
02.2023 - Current
- Responded to customers regarding fraud alerts and account issues.
- Delivered exceptional customer service to every customer by utilizing extensive knowledge of fraud processes and account support.
- Maintained professional etiquette and a respectful tone when conversing with clients, ensuring clientele would have an excellent customer service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sound Technician Work Study
Pensacola State College
01.2020 - 12.2022
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Recorded speech and music in digital formats.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL12-2022
GED -
Education Program PSC
Pensacola09-2021
Skills
- Customer service
- Complaint resolution
- Problem-solving
- Banking operations support
- Conflict resolution
- Call center experience
- Multitasking and organization
- Inbound and outbound calling
- Positive and professional
- Decision-making
Timeline
Customer Service Representative
Navy Federal Credit Union
02.2023 - Current
Sound Technician Work Study
Pensacola State College
01.2020 - 12.2022
Associate of Arts - General Studies
Pensacola State College
GED -
Education Program PSC
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