Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Brumbaugh

Knoxville,TN

Summary

Detail-oriented professional with a strong background in cybersecurity and device repair. Proven ability to troubleshoot complex issues while providing exceptional customer service. Eager to leverage skills in incident response and technical assistance to drive positive outcomes for users.

Overview

4
4
years of professional experience

Work History

Device Repair Technician

Batteries Plus
06.2025 - Current
  • Troubleshoot and repair laptops, tablets, and mobile decvices (hardware and OS issues)
  • Provide technical assistance and explain issues clearly to users
  • Perform testing and quality assurance on repaired devices
  • Track devices and maintain accurate repair documentation
  • Manage high-volume workflow with strong customer services

Cybersecurity Consultant

Echelon Information Security
03.2024 - Current
  • Support users with malware, phishing, and system issues
  • Educate users on safe computing practices

Cybersecurity Technician

Allevia Technology
05.2022 - 06.2024
  • Investigated anomalous activity
  • Engaged in Incident Response procedures and remediated cyber threats
  • Performed vulnerability scans and risk assessments
  • Provided consultation to IT support technicians regarding security-related issues and questions
  • Created internal technical documentation for support staff to securely troubleshoot issues

Client Support Technician

Allevia Technology
11.2021 - 05.2022
  • Conducted troubleshooting to resolve IT-related issues for over 400 client companies
  • Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software
  • Created internal technical documentation for support staff to securely troubleshoot issues

Education

Associate of Science -

CompTIA CySA
2024

Associate of Science - General Technology

Pellissippi State Community College
Knoxville, TN
12-2015

Associate of Science -

CompTIA A+
2023

Certificate - Cybersecurity

Vanderbilt University
Nashville, TN
2021

Associate of Science -

CompTIA Security +
2021

Skills

  • Microsoft 365
  • Windows
  • Azure
  • Active Directory
  • Incident Response
  • EDR/MDR Management
  • SIEMs, Linux
  • Vulnerability Assessment
  • Cybersecurity Risk Management

Timeline

Device Repair Technician

Batteries Plus
06.2025 - Current

Cybersecurity Consultant

Echelon Information Security
03.2024 - Current

Cybersecurity Technician

Allevia Technology
05.2022 - 06.2024

Client Support Technician

Allevia Technology
11.2021 - 05.2022

Associate of Science -

CompTIA CySA

Associate of Science - General Technology

Pellissippi State Community College

Associate of Science -

CompTIA A+

Certificate - Cybersecurity

Vanderbilt University

Associate of Science -

CompTIA Security +