Jonathan David
Palm Bay,FL
Summary
Seasoned Repair Technician with expertise in repairing and maintaining small electronic products. Proven to lift over 100 pounds and operate industry equipment and vehicles. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration, and equipment maintenance.
Accomplished Store Manager at Batteries Plus Bulbs, I leveraged retail inventory management and exceptional customer service to enhance store performance, achieving significant improvements in employee morale and customer satisfaction. Skilled in employee training and store merchandising, my leadership contributed to a culture of excellence and accountability, directly impacting sales efficiency and reducing turnover rates.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Device Repair Technician
Batteries Plus Bulbs
Melbourne, Florida
05.2017 - Current
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Maintained inventory of repair supplies and ordered parts.
- Inspected and tested, repaired and refurbished products for proper operation.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Followed detailed repair and maintenance procedures for consumer products.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Dismantled machines and equipment to remove defective parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Expanded technical knowledge through continuous education in industry developments and trends.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Streamlined repair processes to optimize workflow efficiency and productivity.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Fostered strong customer relationships by following up post-repair to confirm satisfaction and address any further needs.
- Reduced costs for customers by accurately identifying issues that could be resolved through minor adjustments instead of full replacements.
- Streamlined parts ordering process, ensuring timely completion of repairs without unnecessary delays.
- Maintained up-to-date knowledge of industry advancements, applying new methods to repair processes when beneficial.
- Optimized inventory management, ensuring all necessary repair parts were readily available without overstocking.
- Facilitated knowledge sharing among repair team, leading to more efficient problem-solving and skill development.
- Achieved high level of customer trust by providing clear and honest communication about repair processes and timelines.
- Reduced repeat repair rates, meticulously testing devices post-repair to confirm resolution of all issues.
- Managed receiving 25 incoming calls, emails, and walk-ins per day from customers.
Store Manager
Batteries Plus Bulbs
Melbourne, FL
05.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Fostered a culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
- Monitored daily cash discrepancies and inventory Shrinkage.
Battery Pack Builder
Batteries Plus Bulbs
Melbourne, FL
05.2017 - Current
- Increased team productivity by providing ongoing training and support, fostering a positive work environment that encouraged growth.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates, and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals, and repeat business opportunities.
- Built and completed battery packs to customers' specifications using various tools, like a spot welder, soldering iron, and heat shrink wrappings.
Receiving Associate
Home Depot
Palm Bay, FL
04.2005 - 03.2017
- Organized storage areas to optimize materials movements and minimize labor hours.
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
Firefighter Degree - Wildland/Forest Firefighting And Investigation
Malabar Fire Department
Malabar, FL 10.2007 - 04.2008
High School Diploma -
Bayside High School
Palm Bay, FL 08.2002 - 05.2004
Skills
Customer Service Management
Store Merchandising
Retail Inventory Management
Problem-Solving
Friendly and Positive
Equipment Repair
Customer Service
Equipment Inspection
Certification
Level 2 WISE Certification
Timeline
Hazmat Certification
02-2023
Level 2 WISE Certification
01-2020
Device Repair Technician
Batteries Plus Bulbs
05.2017 - Current
Store Manager
Batteries Plus Bulbs
05.2017 - Current
Battery Pack Builder
Batteries Plus Bulbs
05.2017 - Current
Firefighter Degree - Wildland/Forest Firefighting And Investigation
Malabar Fire Department
10.2007 - 04.2008
Receiving Associate
Home Depot
04.2005 - 03.2017
High School Diploma -
Bayside High School
08.2002 - 05.2004
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