Kate Woods
Vancouver,WA
Summary
Proven leader with a track record of enhancing customer satisfaction and sales performance at Batteries Plus Bulbs. Expert in sales team supervision and exceptional customer service, demonstrating reliability and efficiency. Lifelong artist with an eye for design, and an empathetic listener.
Overview
12
12
years of professional experience
Work History
Assistant Sales Manager
Batteries Plus Bulbs
05.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
Delivery Driver
Grubhub for Drivers
01.2021 - 05.2022
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Retail Sales Team Lead
Sans Midman Furniture
06.2018 - 12.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Founder & Full Time Pet Sitter
Happy Together Pet Sitting
05.2012 - 05.2018
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Prepared food and water following instructions from pet owners.
- Gave medication to pets following guidelines from owners.
- Managed a hectic daily schedule of walks, visits and overnight stays for upwards of 75 clients and over 100 animals
Education
Master of Arts - Theology And The Arts
Fuller Theological Seminary
Pasadena, CA06.2014
Bachelor of Arts - Theater
George Fox University
Newberg, OR12.2010
Skills
- Sales expertise
- Sales team supervision
- Exceptional customer service
- Building Rapport
- Reliability & efficiency
Timeline
Assistant Sales Manager
Batteries Plus Bulbs
05.2022 - Current
Delivery Driver
Grubhub for Drivers
01.2021 - 05.2022
Retail Sales Team Lead
Sans Midman Furniture
06.2018 - 12.2020
Founder & Full Time Pet Sitter
Happy Together Pet Sitting
05.2012 - 05.2018
Master of Arts - Theology And The Arts
Fuller Theological Seminary
Bachelor of Arts - Theater
George Fox University
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