Summary
Overview
Work History
Education
Skills
Certification
References
Middle Initial
Accomplishments
Timeline
Generic

Jacob Bushnell

Argyle,TX

Summary

Customer-focused and performance-driven insurance professional with a proven ability to deliver exceptional service, resolve escalated issues, and build lasting client relationships. Experienced in sales, cross-selling, and supporting new product launches across personal and specialty lines. Known for a proactive approach, clear communication, and commitment to team success. Licensed in Texas and seeking to step into a leadership role where I can coach, mentor, and drive operational excellence in a fast-paced, customer-oriented environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Specialty Sales Advisor

Liberty Mutual
Plano
06.2022 - Current
  • Handle high-volume inbound calls across personal and specialty lines, with a focus on cross-selling and policy retention.
  • Support new product launches (e.g., Pet Insurance, Safeco) by guiding customers through policy details, and binding coverage.
  • Deliver consistent customer satisfaction by resolving complex inquiries with attention to detail.
  • Contribute to team knowledge through informal mentoring and feedback sharing, promoting a culture of excellence.

Customer Service Representative

Wade Hunt Insurance
Denton
08.2021 - 06.2022
  • Managed daily re-quotes, customer emails/calls, and policy servicing to maintain strong retention and satisfaction.
  • Supported sales reps by resolving customer issues efficiently, and maintaining organized documentation.
  • Built long-term client relationships by demonstrating empathy, clarity, and professionalism.

Coach

Winkids
Flower Mound
08.2016 - 08.2021
  • Supervised and mentored youth participants, ensuring safety and engagement.
  • Communicated with parents and addressed behavioral concerns effectively, enhancing the overall experience.
  • Demonstrated leadership through staff collaboration and proactive problem solving.

Cryo Technician

Cryo Clinic
Flower Mound
05.2019 - 01.2021
  • Provided wellness services while managing memberships, and upselling treatment packages.
  • Maintained client relationships through clear communication and service excellence.

Education

Associates Degree - Communications

Blinn college
College Station, TX
01.2022

High School Diploma -

Marcus Highschool
Flower Mound, TX
05.2019

Skills

  • Team Coaching and Development
  • Performance Monitoring
  • Policy Retention & Growth
  • Communication & Engagement
  • Workflow Oversight
  • Process Improvement
  • Training
  • Sales & Cross-Selling
  • Analytical
  • Product knowledge
  • Conflict resolution
  • Time management

Certification

P&C License in Personal Lines P&C, TSI Training, Online

References

  • Ariel Hammer, Supervisor, Liberty Mutual, (214) 724-6477, ariel.hammer@libertymutual.com
  • Wade Hunt, Owner, Wade Hunt Insurance, (940) 390-1752, wade@wadehuntinsurance.com
  • Jackie Young, Owner, Cryo Clinic, (972) 816-9685
  • Mike Winburn, Owner, Winkids, (940) 367-5027

Middle Initial

B

Accomplishments

  • Multi Platinum Award Winner
  • Multi Diamond Award Winner

Timeline

Specialty Sales Advisor

Liberty Mutual
06.2022 - Current

Customer Service Representative

Wade Hunt Insurance
08.2021 - 06.2022

Cryo Technician

Cryo Clinic
05.2019 - 01.2021

Coach

Winkids
08.2016 - 08.2021

Associates Degree - Communications

Blinn college

High School Diploma -

Marcus Highschool

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