Jacob Campbell
Marysville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Team Leader
Midwest Express, Inc.
East Liberty, OH
03.2023 - Current
- Delivered constructive feedback and coaching to enhance employee performance and support career advancement.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Offered training and support to keep team members motivated and working toward objectives.
- Managed conflict resolution within the team to maintain a positive work environment.
Associate
Midwest Express, Inc.
East Liberty, Ohio
06.2019 - 03.2023
- Trained new associates on Warehouse operations, policies, and procedures.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Followed established guidelines for picking orders accurately.
- Operated scanners, computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Assembled orders according to customer requests.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
Dispatcher
Venture Express
Marysville, OH
07.2017 - 06.2019
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Participated in team meetings discussing changes in procedures or processes.
- Provided timely updates to customers regarding their orders or requests.
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answered customer requests with information about product availability, shipping information and status updates.
- Tracked changes in computer system to keep records current and accurate.
- Monitored changes in delivery schedule and communicated changes to customers.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Addressed questions, problems or requests for service or equipment.
- Arranged for repairs to restore service and schedules.
Associate
MPW Industrial Services
Marysville, OH
04.2015 - 07.2017
- Executed preventive maintenance on automotive paint systems to enhance operational efficiency.
- Facilitated communication with customers for tailored assignments, guaranteeing adherence to quality benchmarks.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Education
High School Diploma -
Marysville High School
Marysville, OH05-2015
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Coaching and mentoring
- Goal setting
- Safety
- Data entry
- Workplace safety
Timeline
Team Leader
Midwest Express, Inc.
03.2023 - Current
Associate
Midwest Express, Inc.
06.2019 - 03.2023
Dispatcher
Venture Express
07.2017 - 06.2019
Associate
MPW Industrial Services
04.2015 - 07.2017
High School Diploma -
Marysville High School
References
Patrick Butler - Coworker at Midwest Express Inc. - (937)-645-5981
Cassandra Miller - Coworker at Midwest Express Inc. - (937)-645-5583
Steven Babione Jr - Coworker at MPW Ind. - (937) 738-0507