Jacob Cannon
Springfield,MO
Summary
Passionate educator, diligent creative, and detail-oriented administrator.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Account Specialist
Enterprise Mobility
05.2025 - Current
- Managed client accounts, ensuring alignment with service delivery and customer satisfaction goals.
- Developed tailored solutions to meet diverse client needs, enhancing overall account performance.
- Trained and mentored junior staff on best practices for account management and customer engagement strategies.
- Engaged with local community to enhance business growth and sustain client relationships.
- Implemented customer feedback mechanisms, driving continuous improvement in service offerings and client relations.
- Facilitated regular account reviews with clients, strengthening relationships and ensuring proactive issue resolution.
- Established trust-based partnerships with clients by consistently demonstrating expertise in their industries and understanding their unique needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Operations Coordinator
Tent Theatre
05.2022 - 05.2025
- Compiled ticket sales and customer data to generate informed profit projections.
- Worked closely with faculty/staff and local businesses to create and maintain marketing materials for sales presentations, client meetings, and playbill advertisement.
- Cataloged assignments, outlining ongoing tasks and achieved project milestones.
- Managed a team of undergraduate students for department-wide marketing content for Youtube, Twitter, Vimeo, TikTok, Snapchat, Facebook and Instagram.
- Updated spreadsheets with statistical, financial and non-financial information.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Evaluated key metrics and designed detailed spreadsheets and data models.
- Developed and maintained schedules, optimizing resource allocation and enhancing operational efficiency.
- Coordinated logistics for events, ensuring seamless execution and effective communication among team members.
- Implemented process improvements, reducing setup time for performances and increasing overall productivity.
- Trained new staff on operational protocols, promoting adherence to safety standards and best practices.
Collegiate Instructor of Theatre
Missouri State University
05.2021 - 05.2025
- Taught Theatre and Writing college-level courses for undergraduate students.
- Collaborated with academic departments to align course offerings with industry standards and trends.
- Assisted faculty with copying papers, collecting assignments and preparing materials for upcoming classes.
- Provided relevant and timely feedback on student assignments.
- Led courses independently with minimal oversight from professors while regularly exceeding departmental averages on evaluations.
- Facilitated interactive workshops to promote critical thinking and collaboration among students.
- Developed and delivered engaging curriculum to enhance student learning experiences.
Education
MFA - Dramatic Writing
Missouri State University
Springfield, MO05-2024
Bachelor of Science - Theatre
Missouri State University
Springfield, MO12-2020
Undergraduate Certificate - Writing For Television & Film
Missouri State University
Springfield, MO12-2020
High School Diploma - undefined
St. Mary's High School
St Louis, MO05-2016
Skills
- Content Development
- Creative Writing
- Hands-on Networking
- Industry expertise
- Content strategy
- Adobe creative suite
Certification
Missouri Class E/DOT
Timeline
Senior Account Specialist
Enterprise Mobility
05.2025 - Current
Operations Coordinator
Tent Theatre
05.2022 - 05.2025
Collegiate Instructor of Theatre
Missouri State University
05.2021 - 05.2025
High School Diploma - undefined
St. Mary's High School
Undergraduate Certificate - Writing For Television & Film
Missouri State University
Bachelor of Science - Theatre
Missouri State University
MFA - Dramatic Writing
Missouri State University