James Mock
Charlotte,NC
Summary
Seasoned Account Manager and Event Specialist at Digitalink AT&T Fiber Authorized Provider, adept in vendor relationship management and financial reporting. Excelled in elevating customer satisfaction through strategic relationship building. Proven leadership in orchestrating events, with a flair for innovative branding support and logistics management, significantly enhancing event success and operational efficiency. Results-driven Account Manager with proven success in managing clients.
Overview
13
13
years of professional experience
Work History
Account Manager, Event Specialist
Digitalink AT&T Fiber Authorized Provider
Charlottesville, NC
03.2018 - Current
- Renewed existing accounts by building relationships with clients.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Supported accurate financial record keeping by closely checking bills and approving payments.
- Developed and maintained relationships with key stakeholders, including sponsors, partners, and suppliers.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Created program activities, agendas and budgets based on client requirements.
- Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
Senior Catering Manager
Divine Appetit Catering Company, The NC Lux
Charlotte, NC
06.2020 - 12.2024
- Utilized technology to streamline catering operations, implementing software for scheduling, customer management, and inventory control.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Oversaw banquets, trained new associates and directed temporary personnel in proper setup, cleaning, breakdown and delivery procedures.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
Director of Concierge Services
NFC Amenity Management
Charlotte, NC
05.2014 - 03.2018
- Conducted training and development sessions for new hires and existing employees.
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Created detailed reports on daily operations, customer feedback, and employee performance.
- Assisted in developing strategies to increase customer satisfaction ratings, and improve overall resident experience.
- Maintained a high level of professionalism while interacting with resdients, resolving any issues or complaints promptly.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Coordinated with vendors to ensure timely delivery of services and products.
Food and Nutrition Assistant
Carolinas Medical Center Northeast
Concord, NC
10.2011 - 05.2016
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other kitchen personnel to ensure proper functioning of the kitchen operations.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
Education
Associate of Arts - Business Administration And Digital Management
Central Piedmont Community College
Charlotte, NC06-2019
Bachelor of Arts - Hospitality And Tourism Management Culinary Arts
Pennsylvania Institute of Culinary Arts
Pittsburgh, PA06-2001
Skills
- Branding support
- Inbound and Outbound Sales
- Lead development
- Networking and relationship building
- Logistics management
- Crisis management
- Content development
- Sales contract management
- Financial reporting
- Events planning trends
Timeline
Senior Catering Manager
Divine Appetit Catering Company, The NC Lux
06.2020 - 12.2024
Account Manager, Event Specialist
Digitalink AT&T Fiber Authorized Provider
03.2018 - Current
Director of Concierge Services
NFC Amenity Management
05.2014 - 03.2018
Food and Nutrition Assistant
Carolinas Medical Center Northeast
10.2011 - 05.2016
Associate of Arts - Business Administration And Digital Management
Central Piedmont Community College
Bachelor of Arts - Hospitality And Tourism Management Culinary Arts
Pennsylvania Institute of Culinary Arts