Jacob Carter
Raleigh,NC
Summary
Dynamic Shift Manager with a proven ability to enhance customer satisfaction and resolve complaints effectively. Skilled in staff training and team development, contributing to operational success.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
2
2
years of professional experience
Work History
Shift Manager
Sonic
Wake Forest, NC
06.2024 - Current
- Supervised team of 15 employees to ensure efficient operations and excellent customer service.
- Implemented training programs for new staff, enhancing service quality and operational knowledge.
- Coordinated shift schedules, optimizing labor resources to meet peak demand effectively.
- Monitored food safety standards and ensured compliance with health regulations during shifts.
- Resolved customer complaints promptly, improving overall satisfaction ratings and repeat business.
- Analyzed daily sales reports to identify trends and adjust staffing levels accordingly for maximum productivity.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Real Estate
RealEstate U
Raleigh, NCHigh School Diploma -
Wakefield High School
Raleigh, NC12.2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Energetic and enthusiastic
- Delegating work
- Team development
- Mentoring and coaching
- Staff training and onboarding
Timeline
Shift Manager
Sonic
06.2024 - Current
Real Estate
RealEstate U
High School Diploma -
Wakefield High School