JACOB CASTANEDA
San Francisco,CA
Summary
Resourceful student with background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse environments.
Overview
5
5
years of professional experience
Work History
Social Media Marketing Specialist (Paid Internship)
South San Diego Business Development Center
National City, California
08.2024 - 08.2025
- Designed and distributed SBDC newsletters using Constant Contact, ensuring consistent branding and professional communication with directors via Asana and Microsoft Teams.
- Created and scheduled social media content using Echlincher, achieving increased engagement and attendance for workshops and events.
- Maintained accurate client data and event tracking using Neoserra, streamlining reporting and improving organizational efficiency.
- Produced high-quality promotional videos for workshops, conferences, and events using Adobe Premiere Pro, enhancing the visual appeal of marketing materials.
- Developed visually engaging graphics for social media and newsletters using Canva, contributing to a cohesive and modern brand image.
Barista/Server
Copa Vida Café
San Diego, California
10.2023 - 12.2023
- Operated all bar stations, including espresso machine, register, and barback roles.
- Ensured adherence to quality standards and timely ticket processing.
- Presented restaurant menus and addressed customer inquiries effectively.
- Upsold pastries and beverage options to enhance guest experience.
- Accurately processed orders and delivered them to designated tables with accompanying cutlery.
- Supported running and bussing tasks, including table cleaning and restocking items.
- Polished and folded utensils during downtime to maintain readiness.
Barista
Intercontinental Hotel Group
San Diego, California
01.2023 - 10.2023
- Sweep & Mop floors, wipe down tables, & overall ensure store cleanliness
- Check & restock inventory
- Record transaction history & report to finance via Mimo
- Provide recommendations for customers
- Create meaningful customer connections & exceed customer expectations
- Ensure hotel guest satisfaction & help direct guests appropriately
- Hospitality experience.
Barista
Starbucks
Bonita, California
07.2020 - 12.2022
- Serve & have knowledge of every drink on the menu
- Communicate effectively with coworkers
- Provide excellent customer service by connecting with customers & providing recommendations
- Maintain cleanliness & stocking supplies throughout the store
- Responsible for closing and opening as needed
- Resolving any issues/problems with an order, to ensure customer satisfaction.
Education
Bachelors in Business Administration - Emphasis in Accounting
San Francisco State University
San Francisco06-2027
High School Diploma -
Bonita Vista High School
Chula Vista06.2019
Skills
- Customer service and support
- Quality assurance
- Attention to detail
- Social media marketing
- CRM analysis
- Microsoft Teams
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Content creation via Adobe Premiere Pro
- Content creation via After Effects
- Content creation via Canva
- Team collaboration
- Multitasking Abilities
Volunteer Experience
San Diego Rescue Mission, San Diego, CA, Volunteer, 01/01/22, 12/31/23
Languages
- English, Native speaker
- Spanish, Limited Working
References
References available upon request.
Timeline
Social Media Marketing Specialist (Paid Internship)
South San Diego Business Development Center
08.2024 - 08.2025
Barista/Server
Copa Vida Café
10.2023 - 12.2023
Barista
Intercontinental Hotel Group
01.2023 - 10.2023
Barista
Starbucks
07.2020 - 12.2022
Bachelors in Business Administration - Emphasis in Accounting
San Francisco State University
High School Diploma -
Bonita Vista High School
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