Jacob Charest-Silva
Alexandria,AL
Summary
Dynamic manager with a proven track record at The Vape Loft, enhancing inventory accuracy and boosting customer satisfaction through effective conflict resolution and team leadership. Skilled in project management and customer relations, I foster positive work environments and drive sales growth by implementing innovative solutions and mentoring staff for peak performance.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
The Vape Loft
Oxford, AL
05.2020 - Current
- Led team to optimize inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, inform inventory decisions, and enhance product offerings.
- Fostered a positive work environment by mentoring employees and promoting teamwork among staff members.
- Coordinated promotional events to increase customer engagement and drive sales growth during peak seasons.
- Ensured compliance with health regulations and safety standards to maintain a secure shopping environment for customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Tow Truck Operator
Parking Enforcement Systems Inc
Birmingham, AL
07.2012 - 03.2020
- Operated tow trucks to safely transport vehicles from various locations.
- Conducted vehicle assessments to ensure compliance with safety regulations.
- Collaborated with law enforcement to coordinate vehicle recovery efforts.
- Assisted in training new operators on equipment use and safety protocols.
- Implemented best practices for vehicle handling, reducing damage incidents.
- Developed relationships with clients to improve service satisfaction and response times.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Answered roadside assistance calls for tows and other vehicle support.
- Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
Education
High School Diploma -
Pell City Highschool
Pell City, ALSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Project management
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Sales management
- Workforce management
- Product management
- Expectation setting
- Emergency response
- Brand management
- Clear communication
- Work prioritization
- Inventory management
- Trend analysis
- Networking strategies
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
Timeline
Manager
The Vape Loft
05.2020 - Current
Tow Truck Operator
Parking Enforcement Systems Inc
07.2012 - 03.2020
High School Diploma -
Pell City Highschool