Jacob Cobble
Newton
Summary
Goal-oriented Director with distinguished experience in automotive, aerospace and many other industrial fields at a national level. Proven leadership and mentoring abilities. Expert in increasing productivity and customer satisfaction while driving revenue, sales, and retention. Committed to streamlining procedures, improving existing programs, developing new programs, and analyzing commingled processes all while optimizing employee talent, retention, and recruiting.
Overview
17
17
years of professional experience
Work History
Regional Service Director
DuBois Chemicals
01.2019 - Current
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with million dollar plus, high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with cross-functional teams for continuous improvement of regional operations and services.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Mentored team members on best practices, fostering a culture of collaboration, learning, and high performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Established key performance indicators for monitoring regional success, ensuring timely corrective actions when necessary.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maximized employee retention through tailored professional development programs based on individual career goals and aspirations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Drove sales by developing multi-million dollar contract sales.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Standardized service procedures across all locations within the company to ensure uniformity in customer experience.
- Championed cross-departmental initiatives aimed at promoting operational efficiencies that led to increased profitability.
- Enhanced regional performance by identifying service gaps and providing targeted staff training.
- Standardized service procedures across all locations within the region to ensure uniformity in customer experience.
- Conducted thorough analysis of regional performance metrics, utilizing insights to implement targeted interventions and drive continuous improvement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove revenue growth by identifying new business opportunities within the region and executing expansion strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Streamlined reporting processes to enhance data-driven decision-making at both regional and corporate levels.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed resources efficiently to optimize service delivery across multiple locations in the country.
- Facilitated regular team meetings to review progress against goals, addressing challenges and celebrating successes together.
- Optimized resource allocation by assessing individual location needs and reallocating resources accordingly for maximum efficiency.
- Evaluated emerging industry trends to adapt regional strategies proactively, staying ahead of market shifts.
- Increased customer satisfaction by implementing streamlined service processes and procedures.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Cultivated strong partnerships with vendors to negotiate favorable pricing terms resulting in cost savings for the organization as a whole.
- Improved team productivity with regular communication, feedback, and performance evaluations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
Logistics Manager
LSC Communications
01.2016 - 12.2018
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed established business practices and improved processes to reduce expenses.
- Championed sustainability initiatives within logistics department, reducing waste generation and promoting environmentally friendly practices throughout supply chain.
- Reduced warehouse storage costs with effective space utilization strategies.
- Coordinated dispatching of 20+ drivers to accomplish daily delivery requirements.
- Created and enforced detailed organization processes to increase quality and service standards.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Played instrumental role in successful integration of acquired businesses, seamlessly incorporating their logistics operations into existing workflows.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Negotiated favorable terms with carriers, resulting in significant cost savings for organization without compromising service quality.
Production Coordinator
Stevens Industries
01.2007 - 12.2015
- Reduced material waste and improved sustainability through diligent inventory management.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Collaborated with cross-functional teams on special projects, contributing expertise as needed to meet objectives successfully.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
- Coordinated communication between departments, fostering a collaborative work environment.
- Reviewed in-house stock to determine materials availability for production jobs.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Liaised with suppliers and vendors, negotiating competitive pricing for materials procurement.
- Evaluated production metrics regularly, identifying areas for improvement and making data-driven decisions to optimize results.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Assisted with budgeting and accounting of production-related tasks.
Skills
- Project Management
- New and Key Program Management
- Product and Commercial Line Management
- Existing Program Improvement
- Budgeting and Expenditures
- Interdepartmental Collaboration
- Client Base Retention
- Business Analytics
- Team Recruiting and Onboarding
- Operating Procedures and Policies
- Profitability Assessments
- Professional Communication
Accomplishments
Recognized in 2023 with the company wide award for "Developing People, and Innovation for Customer Needs". This was in recognition of the many team members I have recruited, retained, trained, and mentored during my time with DuBois. This was also in recognition of the many programs I have put into place for DuBois allowing for development and training of new employees moving forward. The second part of this award was in recognition of the push forward I continually give the team to innovate, disrupt, and evolve. Never grow stale.
Timeline
Regional Service Director
DuBois Chemicals
01.2019 - Current
Logistics Manager
LSC Communications
01.2016 - 12.2018
Production Coordinator
Stevens Industries
01.2007 - 12.2015