Shane Lively
Charlotte,NC
Summary
Results-driven professional with robust history in regional service management, delivering significant operational improvements and fostering high-performance teams. Recognized for excellent problem-solving abilities and strong commitment to collaborative success. Adept at adjusting to dynamic environments and driving consistent results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Service Director
Hawthorne Residential Partners
10.2009 - Current
- Work with capital project managers and RM’s on capital projects, preparing material and cost estimates, scopes of work, preparing capital bids, executing projects and contracts, monitoring jobs to ensure projects are not exceeding the budgeted amount, ensuring compliance with all applicable codes and performing final inspections of work completed as needed.
- Work with RM on budgets for yearly common maintenance as well as capital projects for the following year's budget. Attend budget meetings to ensure proper budgets for properties. Manage bids for capital projects for the following year's budget.
- Inspect properties quarterly for safety issues, code compliance and compliance of all Hawthorne company policies.
- Conduct due diligence as needed and assist with interior and exterior inspections. Provide organized results to the RM.
- Provide technical maintenance support, guidance, leadership, training, management and disciplinary action as needed.
- Coordinate and oversee the interview, hiring and training of new personnel. Assist with termination procedures.
- Complete training on the SAM manual to new Maintenance Supervisors
- Ensure owners, investors and company site goals are being met. Attend owner visits as needed.
- Meet with RM as needed to discuss progress, issues and concerns.
- Work with claims managers, adjusters and insurance representatives to manage property damage and casualty losses. Oversee disaster repairs.
- Assist where needed to fill for maintenance to help with coverage and/or coordinate assistance where applicable. Assign floating maintenance technicians as needed per RM property needs
- Work with RM and/or capital projects managers to establish and coordinate interior rehab of units, order product, shop costs for interior rehab units
- Develop and hold Quarterly Maintenance Meetings
- Communicate with the Director of Resident Services weekly
Maintenance Supervisor
Brown Investment Properties
12.2000 - 10.2009
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 3 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
Maintenance Supervisor
Drucker & Falk
01.1997 - 12.2000
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
Education
Course Facilitator
Skills
- Budget development
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Team leadership
- Team motivation
- Active listening
- Effective communication
Accomplishments
Best Supporting Role - 2021
Piedmont Triad Apartment Association
Unsung Hero - 2018
Hawthorne Residential Partners
Certification
Refrigerant Transition and Recovery Certification (EPA)
Ferris State University - April 1995 (certification #236197507)
Lead Based Maintenance Certification
U.S. Department of Housing and Urban Development - March 2001
HVAC - Heat Pump Diagnostics Certification
CP&L Solutions Center - April 1998
Timeline
Regional Service Director
Hawthorne Residential Partners
10.2009 - Current
Maintenance Supervisor
Brown Investment Properties
12.2000 - 10.2009
Maintenance Supervisor
Drucker & Falk
01.1997 - 12.2000
Course Facilitator
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