Jacob Cross
Brooklyn,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative
Kings County Brewers Collective - KCBC
08.2022 - 01.2024
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
Sales Manager
LIC Beer Project
03.2020 - 08.2022
- Overseeing nationwide sales.
- Working directly with multiple distributors to coordinate sales.
- Visiting accounts to sell products to current accounts and opening new accounts.
- Coordinating with the head brewer/brew schedule to create a sales strategy.
- Representing the brand at brew festivals and other off site events.
Brand Manager
LIC Beer Project
02.2020 - 03.2020
- Develops, creates, manages, and executes all consumer activities at the brewery taproom. Including public and private events, can releases and day-to-day operations of on-premise retail beer sales.
- Maintains and generates inventory reports for beer and merchandise.
- Manages on premise food vendors. Selection, scheduling, booking.
- Schedules taproom staff.
- Coordinates and represents the company at craft beer festivals and off premise events. Works closely with Founder to maintain consistent market visitation.
- Develop marketing strategies for taproom. Works with Sales Manager and Founder to develop plans that reach outside the brewery.
Bar Manager/Bartender
Union Beer Store
01.2017 - 02.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
Bartender/Bar Supervisor
J. Wakefield Brewery
01.2015 - 11.2016
- Managed front of the house and supervised other bartenders on shift
- Set up bar for operation, obtained cash bank and stocked service bar
- Draft line maintenance (cleaning lines, removing tap nozzles to clean)
Education
Bachelor of Science - Nursing
Keiser University
Miami, FL.08.2014
Associate of Arts - Pre-Medicine
Miami Dade College
Miami, FL.07.2011
Skills
- Knowledge of craft and microbrews
- Legal compliance
- Training and development
- Team leadership
Timeline
Sales Representative
Kings County Brewers Collective - KCBC
08.2022 - 01.2024
Sales Manager
LIC Beer Project
03.2020 - 08.2022
Brand Manager
LIC Beer Project
02.2020 - 03.2020
Bar Manager/Bartender
Union Beer Store
01.2017 - 02.2020
Bartender/Bar Supervisor
J. Wakefield Brewery
01.2015 - 11.2016
Bachelor of Science - Nursing
Keiser University
Associate of Arts - Pre-Medicine
Miami Dade College
Similar Profiles
Brandon HillBrandon Hill
Owner / Founder at All Day Projects / No Kings CollectiveOwner / Founder at All Day Projects / No Kings Collective
Chloe MartinChloe Martin
Server/Bartender at Orange County BrewersServer/Bartender at Orange County Brewers
Ciara BahadoriCiara Bahadori
Waitress at Orange County BrewersWaitress at Orange County Brewers
Lilly BayLilly Bay
Custodial Assistant at John Jay CollegeCustodial Assistant at John Jay College
Jeremy AponteJeremy Aponte
Sales Advisor at FerragamoSales Advisor at Ferragamo