Jacob DaMore
Fox Lake,IL
Summary
Dynamic and detail-oriented professional with extensive experience at Federal Express, excelling in teamwork and customer service. Proven track record in optimizing delivery processes and enhancing team efficiency. Skilled in hazardous materials compliance and adept at problem-solving, ensuring safety and satisfaction in all operations.
Overview
10
10
years of professional experience
Work History
Swing Courier
Federal Express
Charleston, SC
08.2024 - Current
- Delivered packages promptly, ensuring customer satisfaction and adherence to service standards.
- Followed safety protocols while navigating various routes, minimizing risks during transportation.
- Assisted in loading and unloading trucks, optimizing space for efficient deliveries.
Operations Lead
Federal Express
Waukegan, IL
05.2021 - 08.2024
- Oversaw daily operational workflows to ensure timely delivery and pickup of packages.
- Trained and mentored team members on safety protocols and best practices.
- Implemented process improvements that enhanced efficiency in sorting operations.
- Coordinated logistics for incoming and outgoing shipments, optimizing route management.
Courier
Federal Express
Waukegan, IL
03.2019 - 05.2021
- Delivered packages efficiently, adhering to strict timelines and routes.
- Operated handheld scanners to track package status and ensure accurate deliveries.
- Maintained vehicle cleanliness and operational readiness for daily routes.
- Communicated effectively with customers regarding delivery status and issues.
Hazardous Materials Specialist
Federal Express
Waukegan, IL
07.2016 - 03.2019
- Conducted hazardous materials inspections to ensure compliance with safety regulations.
- Obtained certification in spill cleanup to ensure environmental safety and compliance.
Education
General Studies
College of Lake County
Grayslake, ILHigh School Diploma -
Grayslake North
Grayslake, IL06.2016
Skills
Working independently
Attention to detail
Problem-solving
Customer service
Accomplishments
Employee of the month October 2024
Timeline
Swing Courier
Federal Express
08.2024 - Current
Operations Lead
Federal Express
05.2021 - 08.2024
Courier
Federal Express
03.2019 - 05.2021
Hazardous Materials Specialist
Federal Express
07.2016 - 03.2019
General Studies
College of Lake County
High School Diploma -
Grayslake North