JACOB DARKO
LAKE GROVE
Summary
Professional in quality assurance with over 14 years of expertise in raising workplace standards and guaranteeing compliance. Strong documentation abilities, clear communication, and teamwork are displayed, along with a track record of locating the source of problems and putting corrective measures in place and devoted to educating and preparing employees to maintain quality standards while promoting a collaborative and ongoing improvement culture.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Developmental Disabilities Institute, DDI
Smithtown
01.2025 - Current
- Developed relationships with families of those receiving services to ensure continuity of care.
- Facilitated social interactions between participants and their peers in the community.
- Provided guidance and support to ensure safety of individuals served.
- Accompanied individuals on outings to promote independence and integration into the community.
Home Health Aide
Community Care Inc.
Smithtown
07.2011 - Current
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
QUALITY ASSURANCE
Natures Bounty
New York
09.2011 - 09.2024
- Inspection and Training
- Training and development; educate staff or team members on quality standards
- Documentation and reporting; maintain detailed records of quality checks and corrective actions
- Ensure compliance at the workplace
- Problem identification and resolution: identify root causes, analyze quality issues, and implement corrective and preventive measures
Education
BACHELORS OF EDUCATION -
University of Cape Coast
Cape Coast07.2002
Skills
- Documentation Skills
- Communication
- Teamwork
- Critical thinking
Languages
- English
- Twi
Timeline
Direct Support Professional
Developmental Disabilities Institute, DDI
01.2025 - Current
QUALITY ASSURANCE
Natures Bounty
09.2011 - 09.2024
Home Health Aide
Community Care Inc.
07.2011 - Current
BACHELORS OF EDUCATION -
University of Cape Coast
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