Jacob Deese
Byron,GA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team oversight at CVS Pharmacy. Proven ability to enhance guest satisfaction through effective problem-solving and efficient workflows. Skilled in cash handling and front desk management, fostering a positive work environment that reduces turnover and boosts productivity.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Choice Hotels
Warner Robins, GA
10.2022 - 04.2025
- Operated material handling equipment to facilitate efficient unloading processes.
- Maintained cleanliness and organization of loading dock areas to enhance safety.
- Collaborated with team members to coordinate unloading schedules and tasks.
- Inspected incoming shipments for accuracy and quality upon arrival.
- Sorted and categorized items for optimal storage and retrieval.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Trained new team members on safe unloading techniques and procedures.
Supervisor
CVS Pharmacy
Santa Barbara, CA
11.2020 - 01.2023
- Resolved customer complaints effectively, contributing to a positive dining experience and repeat business.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collected, arranged, and input information into database system.
- Monitored inventory levels, placing orders as needed to maintain stock and minimize shortages.
- Broke down cash registers nightly and prepared a deposit for the end of day.
- Locked storefront and armed security alarms until next opening business day.
Team Member
Metropolitan Theatres
Santa Barbara, CA
07.2018 - 03.2020
- Assisted in daily operations by managing inventory levels and restocking supplies as needed.
- Supported team objectives by actively participating in project coordination and task assignments.
- Trained new team members on company policies and job responsibilities to ensure seamless integration.
- Collaborated with coworkers to maintain a clean and organized work environment.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced store security measures, reducing incidents of theft and loss.
Supervisor
Papa Murphy's
Surprise, AZ
08.2008 - 10.2009
- Managed team schedules to ensure adequate coverage during peak hours, improving customer service.
- Implemented process improvements that streamlined order preparation, reducing wait times for customers.
- Monitored inventory levels, placing orders as needed to maintain stock and minimize shortages.
- Ensured compliance with health regulations during daily operations, maintaining high safety standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Truck Unloader
Walmart
Surprise, AZ
02.2006 - 04.2007
- Operated material handling equipment to facilitate efficient unloading processes.
- Maintained cleanliness and organization of loading dock areas to enhance safety.
- Collaborated with team members to coordinate unloading schedules and tasks.
- Inspected incoming shipments for accuracy and quality upon arrival.
- Sorted and categorized items for optimal storage and retrieval.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Trained new team members on safe unloading techniques and procedures.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Administrative skills
- Front desk management
- Word processing
- Team oversight
Timeline
Front Desk Agent
Choice Hotels
10.2022 - 04.2025
Supervisor
CVS Pharmacy
11.2020 - 01.2023
Team Member
Metropolitan Theatres
07.2018 - 03.2020
Supervisor
Papa Murphy's
08.2008 - 10.2009
Truck Unloader
Walmart
02.2006 - 04.2007
High School Diploma -
Willow Canyon High School