Jacob Delizo

Firearms Sales Associate

Sportsman's Warehouse

10.2020 - Current

Created inviting environment for customers by maintaining store organization and cleanliness.
Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Listened to customer needs and desires to identify and recommend optimal products.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
Assisted customers with purchasing decisions by providing relevant product and regulatory information.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
Recommended complementary purchases to customers, increasing revenue.
Engaged in friendly conversation with customer to better uncover individual needs.
Prioritized helping customers over completing other routine tasks in store.
Built customer loyalty and retention by delivering excellent shopping experiences.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.