Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacob Dellinger

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
2
2

Certifications

Work History

Massage Therapist and Esthetician

Massage Envy Spa: Normal
08.2025 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.

Dual Service Provider

Massage Envy: Oswego
08.2023 - 08.2025
  • Helped clients with advanced facial and massage services, ensuring high levels of satisfaction and loyalty.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
  • Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
  • Worked with clients to maximize individual success.
  • Maintained detailed records of client interactions, tracking progress over time and using data to inform future decisionmaking.

Esthetician and Massage Therapist

Hand Stone Massage and Facial Spa: Naperville 75th
08.2022 - 08.2023
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Performed massage services on clients after thorough consultations.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Increased customer loyalty, providing exceptional aftercare advice and follow-up support.

Assistant Manager and Lead Esthetician

Massage Envy: Hoffman Estates / Schaumburg
07.2021 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Handled client inquiries professionally, resolving concerns promptly to maintain satisfaction levels.
  • Streamlined check-in process for clients, reducing wait times and increasing overall efficiency.
  • Liaised effectively between therapists and clients when necessary, facilitating clear communication regarding treatments or preferences.
  • Aided in staff training programs to improve overall service quality at the spa.
  • Contributed to sales goals by recommending appropriate products and services based on client needs.
  • Enhanced bookings with effective scheduling and time management skills.
  • Coordinated staff schedules efficiently, covering absences or breaks without compromising service quality.
  • Mentored junior estheticians, fostering a supportive team environment focused on professional growth.
  • Assisted in inventory management by tracking product usage, placing orders, and maintaining stock levels.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Collaborated with management to develop seasonal promotions that boosted overall business revenue.
  • Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
  • Developed a loyal clientele through exceptional customer service and targeted marketing initiatives.

Education

Massage Therapy Program Completion -

Estelle Medical Academy
Skokie, IL
03.2020

Esthetics Diploma -

Estelle Skin Care And Spa Institute
Skokie, IL
08.2019

High School Diploma -

Newark Community High School
Newark, IL
05.2017

Skills

  • Professionalism and ethics
  • Reliability and punctuality
  • Detail-oriented mindset
  • Customized skincare plans
  • Team leadership
  • Customer service
  • Money handling
  • Problem-solving
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Excellent communication
  • Computer skills
  • Organization and time management

Certification

  • Licensed Esthetician
  • LMT - Licensed Massage Therapist

Timeline

Massage Therapist and Esthetician

Massage Envy Spa: Normal
08.2025 - Current

Dual Service Provider

Massage Envy: Oswego
08.2023 - 08.2025

Esthetician and Massage Therapist

Hand Stone Massage and Facial Spa: Naperville 75th
08.2022 - 08.2023

Assistant Manager and Lead Esthetician

Massage Envy: Hoffman Estates / Schaumburg
07.2021 - 08.2022

Massage Therapy Program Completion -

Estelle Medical Academy

Esthetics Diploma -

Estelle Skin Care And Spa Institute

High School Diploma -

Newark Community High School

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Jacob Dellinger