Professional Summary
Overview
Work History
Education
Skills
Timeline

Jacob Diehm

The Home Depot Inc
Olathe
2
years of professional experience

Dedicated customer service professional with strong problem-solving skills and a focus on teamwork. Experienced in providing exceptional customer experiences in retail environments.

Work History

Lumber Sales Associate

4 Months
The Home Depot Inc | 10.2025 - 02.2026
  • Assisted customers in selecting appropriate lumber products based on project requirements.
  • Maintained knowledge of lumber inventory and product specifications to support sales efforts.
  • Operated tools and equipment safely while handling lumber deliveries and restocking shelves.
  • Collaborated with team members to ensure efficient store operations and improve customer experience.
  • Organized displays to highlight promotional lumber products, enhancing visual appeal for customers.

Barista

7 Months
Scooters Coffee Shop | 08.2024 - 03.2025
  • Prepared high-quality espresso beverages and specialty drinks, ensuring consistency and customer satisfaction.
  • Operated point-of-sale systems for accurate order processing and cash handling.
  • Maintained cleanliness of workstations and equipment to meet health and safety standards.
  • Assisted in training new baristas on beverage preparation and customer service protocols.
  • Engaged with customers to provide personalized recommendations, enhancing overall experience.
  • Spun a sign to bring more customers in and give a fun show.

IT Intern

3 Months
KVC Health Systems Inc. | 05.2024 - 08.2024
  • Assisted in troubleshooting hardware and software issues for end-users.
  • Supported IT team in maintaining network infrastructure and system performance.
  • Participated in the deployment of new software applications across departments.
  • (Summer Internship)

Education

High School Diploma

Homeschooled | 945 Clearwater Hills St | 06-2026

Skills

Upselling
Teamwork
Friendly and helpful
Customer service
Problem-solving
Honest and dependable
Time management
Reliable and responsible
Customer assistance
Strong communication and interpersonal skills
Multitasking
Adaptable and flexible
Cash handling
Goal driven
Inventory and stocking
Store opening and closing
Cash register operation

Timeline

Lumber Sales Associate

The Home Depot Inc
10.2025 - 02.2026Read More

Barista

Scooters Coffee Shop
08.2024 - 03.2025Read More

IT Intern

KVC Health Systems Inc.
05.2024 - 08.2024Read More

Homeschooled

High School Diploma
Read More
Jacob Diehm