Jacob Dion
Jacksonville,United States
Summary
Resourceful Overnight Team Lead known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff supervision, and conflict resolution. Excel in leadership, communication, and time management to inspire teams towards achieving operational goals with consistency and reliability.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
28
28
years of professional experience
1998
1998
years of post-secondary education
Work History
Overnight Team Lead
Walmart
Jacksonville, FL
09.2021 - Current
- Supervised overnight team operations ensuring smooth workflow and safety compliance.
- Coordinated staff schedules to optimize coverage and efficiency during night shifts.
- Trained new employees on operational procedures and safety protocols effectively.
- Monitored inventory levels and managed stock replenishment overnight.
- Implemented quality control measures to uphold product standards during shifts.
- Facilitated communication between departments for seamless operational execution overnight.
- Led team meetings to address concerns and enhance collaboration among staff members.
- Resolved customer inquiries and issues promptly to maintain service excellence overnight.
- Provided leadership and guidance to overnight team members.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Evaluated employee performance against established goals and standards regularly.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Enforced safety rules among team members by conducting regular safety meetings.
- Monitored workflow, productivity, and customer service levels.
- Coordinated with other teams to ensure smooth execution of tasks.
- Maintained inventory control systems for all products received or shipped out during shift.
- Investigated discrepancies in reports or records related to the shift's activities.
- Analyzed data to identify trends or areas needing improvement.
- Monitored inventory levels and placed orders as needed to maintain adequate stock levels.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
CAP Team 2 Supervisor
Walmart
Jacksonville, FL
09.2016 - 09.2021
- Supervised CAP team operations ensuring compliance with safety regulations.
- Coordinated daily schedules for team members to optimize workflow efficiency.
- Trained new employees on standard operating procedures and safety protocols.
- Monitored inventory levels and coordinated restocking of materials as needed.
- Implemented quality control measures to enhance product consistency and reliability.
- Facilitated communication between management and team members to address concerns.
- Developed process improvement initiatives to streamline team operations effectively.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Resolved conflicts between team members in a timely manner.
- Coordinated with other departments to facilitate collaboration on projects.
- Maintained knowledge of industry regulations and best practices for compliance.
- Developed strategies to improve efficiency and productivity of the team.
- Monitored progress against established targets and took corrective action when needed.
- Organized daily CAP Team 2 operations and supervised team members.
- Provided guidance and support to staff in order to ensure successful completion of tasks.
- Collaborated closely with other teams on cross-functional initiatives or projects.
- Evaluated employee performance and provided feedback for improvement.
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
- Informed upper management or department heads of items loaded or problems encountered.
- Completed or assisted with difficult or skilled tasks.
- Held staff meetings to share project information and address specific issues.
CAP Team 2 Associate
Walmart
Jacksonville, FL
02.2016 - 09.2016
- Collaborated with team members to enhance workflow efficiency and productivity.
- Maintained a clean and organized workspace in accordance with company policies.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Maintained, cleaned and organized backroom according to company policy.
- Arranged supplies, merchandised products, and removed damaged items from assigned areas.
- Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
- Suggested products to meet customers' needs or complement current selections.
- Collaborated with cross-functional teams to ensure successful implementation of CAP Team 2 initiatives.
- Assisted customers with locating items on sales floor and in backroom storage areas.
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
- Recovered products from multiple departments and returned to correct sales floor locations.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
District Manager
Forward Air Solutions
Montgomery, AL
11.2010 - 03.2012
- Managed operations across multiple locations to ensure service quality and efficiency.
- Developed training programs to enhance staff skills and operational knowledge.
- Implemented strategic initiatives to improve customer satisfaction and service delivery.
- Oversaw budgeting and resource allocation for district-wide operational needs.
- Collaborated with cross-functional teams to streamline processes and reduce delays.
- Monitored performance metrics to identify areas for improvement in operations.
- Led safety compliance efforts to maintain a secure work environment for employees.
- Conducted regular store visits with drivers to ensure compliance with company policies, standards, and regulations.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans for customers, improving operating results.
- Mentored team members by demonstrating best practices for deliveries and customer service.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Created and maintained productive relationships with key stakeholders in the district.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Operations Manager
Forward Air Solutions
Jacksonville, FL
09.2000 - 09.2010
- Managed daily operations to ensure smooth logistics and transportation processes.
- Oversaw team performance and provided training to enhance operational efficiency.
- Coordinated with customers to maintain supply chain effectiveness and reliability.
- Ensured compliance with safety regulations and company policies in all operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
Dock Supervisor
Forward Air Solutions
Jacksonville, FL
11.1998 - 09.2000
- Oversaw daily dock operations to ensure efficient cargo handling.
- Coordinated team schedules to optimize workforce productivity and coverage.
- Completed or assisted with difficult or skilled tasks.
- Conducted safety inspections to maintain compliance with industry regulations.
- Trained new employees on dock protocols and safety measures.
- Managed loading and unloading procedures for timely freight movement.
- Implemented process improvements to enhance workflow efficiency in the dock area.
- Communicated with drivers to facilitate seamless freight delivery and pickups.
- Provided training and guidance to new hires on company policies, rules, regulations, safety protocols.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Resolved conflicts between crew members or between crew members and port personnel in a professional manner.
- Established priorities and assigned tasks to support dock operations.
- Monitored workers and reviewed completed work for proper performance.
Dockworker
Forward Air Solutions
Jacksonville, FL
02.1998 - 11.1998
- Operated forklifts to move freight within the warehouse environment.
- Loaded and unloaded cargo from trucks and containers efficiently.
- Inspected incoming shipments for damage and discrepancies regularly.
- Assisted team members in sorting and stacking packages accurately.
- Loaded and unloaded containers from ships and trucks using a forklift.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Utilized scanners to track the movement of goods through the supply chain system.
- Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Education
Robert E. Lee
Jacksonville, FLSkills
- Team leadership
- Inventory management
- Safety compliance
- Staff training
- Quality control
- Cross-functional collaboration
- Effective communication
- Employee engagement
- Adaptability and flexibility
- Time management
- Teamwork
- Decision-making
Timeline
Overnight Team Lead
Walmart
09.2021 - Current
CAP Team 2 Supervisor
Walmart
09.2016 - 09.2021
CAP Team 2 Associate
Walmart
02.2016 - 09.2016
District Manager
Forward Air Solutions
11.2010 - 03.2012
Operations Manager
Forward Air Solutions
09.2000 - 09.2010
Dock Supervisor
Forward Air Solutions
11.1998 - 09.2000
Dockworker
Forward Air Solutions
02.1998 - 11.1998
Robert E. Lee