Jacob Edwards
Ottawa,Ontario
Summary
Passionate worker who is comfortable with any kind of work, and is highly dedicated to fulfilling his role within any professional environment, regardless of whether his coworkers share the same cultural background or are non-English speakers. Has significant experience with working in a high-stress environment, in which it was necessary to keep track of several factors at once at any given time and prioritize between tasks, and has been provided a thorough education on the fundamental workings of Civil Engineering. Also skilled with defusing tense situations between any combination of staff and customers and a peaceful and friendly fashion. Ultimately, a willing worker who will perform any task with the utmost commitment and efficiency.
Overview
3
3
years of professional experience
Work History
Server
Tryst Coffee Shop
04.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated between counter-workers, baristas, and servers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Runner/Host/Server
The Diner
05.2023 - 08.2023
- Worked as a runner, host, and server at the restaurant The Diner in Washington DC
- Coordinated with other workers to make service as efficient as possible
- Helped with communication between Spanish-speaking kitchen and English-speaking waitstaff
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Host
Lia's
12.2021 - 09.2022
- Worked as a host at the restaurant Lia's in Washington DC
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Coordinated between servers and organized sections so that servers would have equal opportunity to make tips
- Cleaned and organized various front-of-house areas.
Construction Intern
UPO Construction
10.2021 - 01.2022
- Gained practical experience in various construction practices, including framing, concrete work, and electrical systems installation.
- Increased overall team productivity by taking part in multiple hands-on tasks, such as material handling and site clean-up activities.
- Strengthened understanding of building codes and industry regulations through consistent engagement with experienced professionals on site.
Education
Bachelor of Science: Civil Engineering -
Carleton University
Ottawa, ON05.2026
Woodrow Wilson High School (now Jackson-Reed)
Washington, DC06.2022
Skills
- Customer service
- Team Collaboration
- First Aid Training
- Foreign language skills
- Complaint Handling
- AutoCAD
- Project Coordination
- System Troubleshooting
- Following Direction
Availability
I'm available and happy to work at any time, on any day, within the time that I will be in Medellín for my internship program, that is, from June 28th to August 23rd, 2024.
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Professional Working
Arabic
Limited Working
Timeline
Server
Tryst Coffee Shop
04.2024 - Current
Runner/Host/Server
The Diner
05.2023 - 08.2023
Host
Lia's
12.2021 - 09.2022
Construction Intern
UPO Construction
10.2021 - 01.2022
Bachelor of Science: Civil Engineering -
Carleton University
Woodrow Wilson High School (now Jackson-Reed)