Jacob Eiden
Scranton,PA
Summary
Marketing and operations professional with experience in client success, web strategy, and digital communications. Skilled in data analysis, content optimization, and cross-functional collaboration.
Dynamic individual with hands-on experience in startups and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Client Success Lead
Xficient Inc.
05.2025 - 10.2025
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Product and Operations Analyst
Xficient Inc.
02.2025 - 10.2025
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Supported supervisor and associated team members to maintain system functionality.
- Created custom reports and visualizations to support decision-making processes.
Web Content Specialist
Commonwealth University of Pennsylvania
12.2023 - 07.2024
- Helped consolidate three legacy websites into a single CMS
- Optimized web content and applied SEO best practices to improve site performance and search visibility
- Worked with university departments and stakeholders to improve user experience and content quality
- Built templates, website instructions, and a style guide to keep pages current and on-brand
Web Assistant Internship
Commonwealth University of Pennsylvania
05.2023 - 08.2023
- Maintained content across three legacy websites and an associated microsite
- Built landing pages, academic program listings, and general pages to raise community awareness
- Tracked site metrics across four legacy systems and summarized performance for stakeholders
- Performed content checks and maintained templates and style guides
Education
Bachelor of Arts - Mass Communications
Commonwealth University of Pennsylvania
Bloomsburg, PA05.2024
Skills
- Problem-solving
- Written communication
- Recordkeeping
- Supervision and leadership
Timeline
Client Success Lead
Xficient Inc.
05.2025 - 10.2025
Product and Operations Analyst
Xficient Inc.
02.2025 - 10.2025
Web Content Specialist
Commonwealth University of Pennsylvania
12.2023 - 07.2024
Web Assistant Internship
Commonwealth University of Pennsylvania
05.2023 - 08.2023
Bachelor of Arts - Mass Communications
Commonwealth University of Pennsylvania