Jacob Elliott
Florence,United States
Overview
5
5
years of professional experience
1
1
Certification
Work History
Back of House Team Member
Chick-fil-A
01.2024 - Current
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
- Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
Lodging Intern
Sea Pines Resort
05.2023 - 08.2023
- Welcomed and engaged with guests, addressing their inquiries and providing recommendations
- Managed front desk operations, including reservations, room assignments, and key distribution
- Implemented efficient check-in and check-out procedures to minimize wait times for guests
- Provided exceptional customer service to guests, ensuring their needs and concerns were addressed promptly
- Resolved guest issues and complaints to their satisfaction, maintaining a positive image of the lodging establishment
- Effectively communicated with different departments to coordinate guest requests and services.
Golf Sales Associate Intern
Sea Pines Resort
05.2023 - 08.2023
- Assisted guest in scheduling tee times, golf lessons, and other golf related questions
- Prepared and updated sales reports for management review
- Promoted resort amenities and cross-sold services, such as dining or spa packages
- Demonstrated a deep understanding of the resort’s golf facilities, courses, and services.
Server
Takosushi
04.2022 - 05.2023
- Calculated charges issued table checks and collected payments from customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
Landscaper/Co-Owner
J&H Mowing
04.2021 - 10.2021
- Focused on providing quality lawn care, generating over $15k in contracts
- Provided best-in-class customer service with one-on-one consultations, and short response times to customers
- Accurately estimated project costs, timelines, and resource requirements, enabling competitive pricing and successful project execution.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
Pro Shop Attendant
Country Club of South Carolina
12.2018 - 08.2021
- Organized store by returning merchandise to proper areas and restocked displays
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current
- Assisted with ordering items, apparel, and clubs for pro shop from various vendors
- Assisted in golf club repairs and adjustments, ensuring guest satisfaction
- Trained 3 new staff members on providing excellent customer service and engagement through active listening and appropriate question response.
Machine Operator
Palmetto Machine and Fabrication
11.2019 - 12.2020
- Conducted routine inspections and preventive maintenance to prevent breakdowns and downtime
- Read and interpreted technical drawings and blueprints to understand the specifications of the workpiece
- Cross-trained in operating multiple types of machines, demonstrating adaptability and versatility within the production environment
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
Education
Bachelor of Science - Hospitality Management
University of South Carolina - Columbia
Columbia, SC05.2024
Associate of Applied Science - Machine Tool Technology
Florence Darlington Technical College
Florence, SC08.2020
Skills
- Team Collaboration
- Project Coordination
- Goal-Oriented
- Attention to Detail
- Data Entry
- Product Knowledge
Certification
- ServSafe
- Professional Development
- Sales Management
Accomplishments
- Mentor at East Florence Mission
- Leadership Award at Youth Camp for Church
- Member of Florence Baptist Temple
- Captain of Varsity Baseball Team
- SCISA Player of the Year
- Participated in the Literary Meet for my high school.
Timeline
Back of House Team Member
Chick-fil-A
01.2024 - Current
Lodging Intern
Sea Pines Resort
05.2023 - 08.2023
Golf Sales Associate Intern
Sea Pines Resort
05.2023 - 08.2023
Server
Takosushi
04.2022 - 05.2023
Landscaper/Co-Owner
J&H Mowing
04.2021 - 10.2021
Machine Operator
Palmetto Machine and Fabrication
11.2019 - 12.2020
Pro Shop Attendant
Country Club of South Carolina
12.2018 - 08.2021
Bachelor of Science - Hospitality Management
University of South Carolina - Columbia
Associate of Applied Science - Machine Tool Technology
Florence Darlington Technical College
- ServSafe
- Professional Development
- Sales Management
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