Jacob Ellis
IT Specialist
Thornton,AR
Summary
Business-minded Network Administrator with 10 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
IT Support Specialist
Southern Arkansas University Tech
East Camden, AR
06.2008 - Current
- Determined hardware and network system issues using effective troubleshooting techniques.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
Education
Associate of Applied Science - Technology
Southern Arkansas University Tech
Camden, AR 08.2013 - 05.2015
Associate of Professional Studies - Professional Studies
Southern Arkansas University Tech
Camden, AR 05.2015 - 05.2016
Associate of Arts - General Studies
Southern Arkansas University Tech
Camden, AR 08.2016 - 08.2018
Skills
Servers expertise
Timeline
Associate of Arts - General Studies
Southern Arkansas University Tech
08.2016 - 08.2018
Associate of Professional Studies - Professional Studies
Southern Arkansas University Tech
05.2015 - 05.2016
Associate of Applied Science - Technology
Southern Arkansas University Tech
08.2013 - 05.2015
IT Support Specialist
Southern Arkansas University Tech
06.2008 - Current
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