Jacob Embrey
Mount Pleasant,MI
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
16
16
years of professional experience
Work History
Server/Manager
Mountain Town Station
12.2021 - 12.2025
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Led team of servers to consistently meet customer service and sales targets.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Supervisor
Soaring Eagle Casino
10.2018 - 03.2020
- Supervised over the Banquets, Function service, and Room service.
- Set up rooms for banquets and for concerts.
- Made sure the various bills were completed to be sent to the customers.
Server at Water Lily Restaurant
Soaring Eagle Casino
10.2013 - 10.2018
- Took orders from customers and made sure their food and drinks got to their tables correctly.
- Rolling silverware and doing other small tasks to keep the restaurant clean and running smoothly.
- Worked with customers to solve any problems to keep everyone happy.
Parts Delivery Driver
Mount Pleasant Automotive
06.2013 - 09.2013
- Delivered parts to various auto shops.
- Maintained delivery vehicles.
- Cleaned around the shop.
Car Detailer
Graff Chevrolet
07.2012 - 11.2012
- Cleaned and maintained lot cars.
- Detailed cars that were purchased by customers.
Back of House Worker
Red Lobster
03.2010 - 08.2012
- Utility (washes dishes and cleaned restrooms).
- Production (Prep food).
- Baker (Made bread and cooked potatoes).
Education
Diploma -
Mount Pleasant High School
Mount Pleasant, MI06.2010
Skills
- I am very dependable, hard working, and always come in with a great attitude I try to be well organized and take directions to the best of my ability
- Restaurant operations
- Incident management
- Guest experience optimization
- Casual dining services
- Crew coordination
- Server monitoring
- Operating system management
Timeline
Server/Manager
Mountain Town Station
12.2021 - 12.2025
Supervisor
Soaring Eagle Casino
10.2018 - 03.2020
Server at Water Lily Restaurant
Soaring Eagle Casino
10.2013 - 10.2018
Parts Delivery Driver
Mount Pleasant Automotive
06.2013 - 09.2013
Car Detailer
Graff Chevrolet
07.2012 - 11.2012
Back of House Worker
Red Lobster
03.2010 - 08.2012
Diploma -
Mount Pleasant High School