JACOB ESPITIA
Valley Springs,CA
Summary
Outgoing Professional experienced in managing staff and day-to-day operations in fast-paced environments. Delivered exceptional service to multiple customers per shift through strong interpersonal and multitasking skills. Focused on contributing to team success while maintaining reliability and a strong work ethic.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Bartender
Harrahs Casino And Resort
Ione, California
03.2025 - Current
- Provided excellent customer service to enhance guest experiences and satisfaction.
- Prepared a variety of cocktails and beverages for diverse clientele.
- Maintained cleanliness and organization of the bar area throughout shifts.
Customer Service Representative
American Income Life Insurance Company
Sacramento, California
02.2023 - 01.2025
- Provided clear information on policy features and benefits to clients.
- Educated clients on policy adjustments and renewal options during calls.
- Assisted customers with inquiries about insurance policies and claim processes.
- Maintained accurate records of customer interactions and transactions.
Insurance Broker
Sky Insurance Group
Sacramento
09.2022 - 02.2023
- Evaluated client needs to recommend tailored insurance solutions.
- Collaborated with underwriters to assess risk factors for policies.
- Processed applications and policy renewals efficiently and accurately.
- Conducted regular follow-ups with clients to ensure satisfaction.
- Developed strong relationships with clients through effective communication skills.
Door-to-Door Sales Representative
Greenhouse environmental
Tampa, Florida
02.2022 - 09.2022
- Engaged potential customers through door-to-door interactions promoting eco-friendly products.
- Educated homeowners on sustainable practices and environmental benefits of products.
- Conducted product demonstrations to showcase effectiveness and features of offerings.
- Developed strong relationships with community members to foster trust and brand loyalty.
Education
Life & Health Life Insurance License - Life & Health Insurance
Department of Insurance
10.2022 - 09.2026
General Studies
BELLA VISTA
FAIR OAKS, CA 08.2014 - 01.2017
Skills
- I am hard-working, detail-oriented person I am dependable and capable of learning new skills quickly I am able to motive others and work very well in a team environment or on individually with little or no supervision
- Cocktail preparation
- Beverage presentation
- Bar cleanliness
- Sales techniques
- Customer relationship management
- Product knowledge
- Effective communication
- Problem solving
LEADERSHIP
In high school I played football all four years. I learned valuable leadership skills as Quarterback. I learned what it means to be a leader and the responsibility of that role. I learned to motivate people and continue to motivate anyone who needs it. I am a great friend and have mentored other young players to be the best that they can be.
Timeline
Bartender
Harrahs Casino And Resort
03.2025 - Current
Customer Service Representative
American Income Life Insurance Company
02.2023 - 01.2025
Life & Health Life Insurance License - Life & Health Insurance
Department of Insurance
10.2022 - 09.2026
Insurance Broker
Sky Insurance Group
09.2022 - 02.2023
Door-to-Door Sales Representative
Greenhouse environmental
02.2022 - 09.2022
General Studies
BELLA VISTA
08.2014 - 01.2017