Jacob Fegraeus
Rowlett,TX
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
14
14
years of professional experience
Work History
Project Manager
Reign Roofing and Construction
Emory, Texas
06.2026 - Current
- Managed multiple projects with competing deadlines simultaneously.
- Coordinated project schedules and timelines for roofing and construction projects.
- Assisted in managing project budgets and resource allocation for team efficiency.
- Collaborated with subcontractors to ensure quality work and adherence to deadlines.
- Communicated with clients to clarify project requirements and expectations.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Prepared cost estimates for projects of varying sizes.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Project Manager
Roofing & Retoration of North Texas
Rockwall, Texas
03.2023 - 05.2026
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated project schedules and timelines for roofing and construction projects.
- Assisted in managing project budgets and resource allocation for team efficiency.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Communicated with clients to clarify project requirements and expectations.
- Collaborated with subcontractors to ensure quality work and adherence to deadlines.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Supported safety inspections and compliance measures on job sites.
- Built and established strong partnerships with teams, vendors and contractors.
- Prepared cost estimates for projects of varying sizes.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Service Advisor
Cowboy Toyota
Dallas, Texas
07.2017 - 02.2023
- Coordinated service workflow between technicians and customers.
- Assisted customers with service inquiries and appointment scheduling.
- Managed customer records and service history in dealership system.
- Provided follow-up communication on service status and completion.
- Addressed customer feedback and resolved service-related issues promptly.
- Collaborated with parts department to ensure availability of required components.
- Explained vehicle maintenance services and recommended necessary repairs.
- Educated customers on vehicle care and maintenance best practices.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Manager
Aston Martin of Dallas
Dallas, Texas
10.2012 - 06.2017
- Managed daily operations to ensure exceptional service quality at luxury automotive dealership.
- Oversaw service scheduling to optimize technician workflows and minimize wait times.
- Implemented procedures to streamline service processes and improve customer satisfaction.
- Resolved customer complaints effectively, ensuring positive experiences and loyalty.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Led team training sessions to enhance product knowledge and customer engagement skills.
- Developed relationships with clients to understand needs and provide personalized solutions.
- Coordinated with parts department to ensure timely availability of components for repairs.
- Monitored inventory levels to maintain adequate supplies for service operations and repairs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Resolved customer complaints in a timely manner.
Education
Some College (No Degree) - Special Education
University of North Texas
Denton, TXSkills
- Project management
- Project planning
- Cost estimation
- Resource allocation
- Schedule coordination
- Compliance oversight
- Site safety coordinator
- Vendor management
- Process improvement
- Client communication
- Customer relations
- Team collaboration
- Work flow planning
- Attention to detail
- Time management
- Conflict resolution
- Problem solving
- Relationship building
- Client rapport
- Customer service
Timeline
Project Manager
Reign Roofing and Construction
06.2026 - Current
Project Manager
Roofing & Retoration of North Texas
03.2023 - 05.2026
Service Advisor
Cowboy Toyota
07.2017 - 02.2023
Service Manager
Aston Martin of Dallas
10.2012 - 06.2017
Some College (No Degree) - Special Education
University of North Texas