Jacob Feliciano
Miami,FL
Summary
Dynamic professional delivering exceptional customer service, enhancing team collaboration, and maintaining attention to detail. Proven ability to streamline operations and improve guest satisfaction. Professional and motivated to grow within the medical field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cook
Bored Cuban
Miami, FL
09.2025 - 03.2026
- Prepared diverse menu items following recipes and presentation standards.
- Maintained cleanliness and organization of kitchen areas to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient levels and placing orders as needed.
- Collaborated with team members to optimize kitchen workflow during peak hours.
- Utilized kitchen equipment safely, ensuring proper handling and maintenance practices.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Assistant
Elier Del Valle
Miami, FL
01.2024 - 08.2025
- Managed scheduling and coordination of daily operations to enhance team productivity.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Assisted in project planning by preparing detailed reports and agendas for meetings.
- Conducted research to provide insights for strategic decision-making processes.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Front Desk Medical Receptionist
South Florida Research
Miami, FL
05.2023 - 08.2023
- Increased customer loyalty with exceptional communication skills and personalized service.
- Managed patient scheduling and appointment confirmations for optimal office efficiency.
- Facilitated communication between patients and medical staff, ensuring smooth information flow.
- Implemented office procedures that improved workflow and reduced patient wait times.
- Answered customer telephone calls promptly and appropriately handled needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed clerical duties and tasks for clinic administration.
Education
Bachelor of Science - Psychology
Miami Dade College
Miami, FL06-2028
Skills
- Customer service
- Cleaning and organization
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Data entry
- Positive and professional
- Multitasking and organization
- Hospitality and service industry background
Certification
- RBT - Registered Behavior Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook
Bored Cuban
09.2025 - 03.2026
Assistant
Elier Del Valle
01.2024 - 08.2025
Front Desk Medical Receptionist
South Florida Research
05.2023 - 08.2023
Bachelor of Science - Psychology
Miami Dade College