Jacob Feniello
Chandler,AZ
Summary
Dynamic Certified Trainer with a proven track record at Nellis Auction, enhancing team performance through innovative training delivery and strategic leadership. Expert in operations management and collaboration, I drive productivity improvements and foster a culture of excellence, ensuring compliance and resolving complex issues effectively. Passionate about empowering talent for success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Trainer
Nellis Auction
San Tan Valley, AZ
06.2023 - Current
- Coordinated with internal departments to ensure proper implementation of newly acquired knowledge.
- Worked collaboratively across departments to effectively achieve key performance indicators (KPIs).
- Trained newly hired top talent to fill key positions and maximize productivity.
- Advised management on best practices for improving employee performance through effective training methods.
- Ensured compliance with safety regulations while conducting onsite training activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Service and Food Champion/ Night Shift Lead
Taco Bell
San Tan Valley, AZ
10.2020 - 06.2023
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Maintained safe food handling practices to prevent germ spread.
- Cross-trained in different areas of restaurant operations including kitchen prep work and dishwashing.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude
- Trained new employees on proper safety procedures related to working in a restaurant environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
BBA -
Park University
Kansas City, MO06-2026
High School Diploma -
Poston Butte
San Tan Valley, AZ05-2020
Some College (No Degree) - Personal Finance
Grand Canyon University
Phoenix, AZSkills
- Training delivery
- Productivity monitoring and leadership
- Performance improvement and proficiency
- Operations management
- Decision-making capacity
- Collaboration among peers
- Optimal knowledge of the company mission and systems
- Ability to network with management for short and long term solutions
Certification
- Food Handler's License
- Training Certification
Timeline
Certified Trainer
Nellis Auction
06.2023 - Current
Service and Food Champion/ Night Shift Lead
Taco Bell
10.2020 - 06.2023
BBA -
Park University
High School Diploma -
Poston Butte
Some College (No Degree) - Personal Finance
Grand Canyon University