Jacob Ferger
Spokane,WA
Summary
Results-oriented professional with extensive experience in rental operations & sales management. Known for developing future leaders within the company and associate retention. Adept at training teams to deliver exceptional service and improve operational excellence.
Overview
27
27
years of professional experience
Work History
Assistant District Rental Manager
Penske Truck Leasing
Spokane, WA
04.2022 - Current
- Coordinate vehicle availability for Districts rental fleet operations to support customer demand.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Train and coach rental managers and associates on operational procedures and customer service best practices.
- Manage rental counter processes, fleet utilization, and assists in strategic rental planning for the district.
- Lead company initiatives to streamline rental processes, resulting in improved turnaround times for vehicle availability and customer satisfaction.
- Responsible for hiring, performance management, and training rental associates at multiple locations.
Branch Rental Manager
Penske Truck Leasing
Spokane, WA
05.2016 - 05.2022
Management Trainee
Penske Truck Leasing
Spokane, WA
05.2005 - 05.2016
Commercial Fishing Vessel Deckhand
Peterpan Seafood
King Cove, AK
05.2004 - 08.2004
Produce Manager
Yokes Foods
Spokane, WA
04.1999 - 03.2004
Education
High School Diploma -
Freeman High School
Skills
- Staff training and development
- Fleet Operations management
- Team Sales management
- Customer service
- Problem-solving
- Building Business Relationships
Timeline
Assistant District Rental Manager
Penske Truck Leasing
04.2022 - Current
Branch Rental Manager
Penske Truck Leasing
05.2016 - 05.2022
Management Trainee
Penske Truck Leasing
05.2005 - 05.2016
Commercial Fishing Vessel Deckhand
Peterpan Seafood
05.2004 - 08.2004
Produce Manager
Yokes Foods
04.1999 - 03.2004
High School Diploma -
Freeman High School