Kiara Warren
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
Work History
Assistant District Rental Manager
Penske Transportation Solutions
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Leadership of all Rental operations including fleet management, rental counter processes, and customer satisfaction to achieve business goals.
Branch Rental Manager
Penske Transportation Solutions
03.2021 - 03.2023
- Implemented rental asset processes and cleanliness standards.
- Coordinated with sales teams, maintenance teams, and clients to manage inventory, adjust orders, and handle logistics.
- Executed sales and marketing initiatives to increase revenue and maintain company goal of 40%DOP month over Month.
Customer Success Specialist
Ultimate Software
08.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Business Administration
California State University Maritime Academy
Vallejo, CA06.2020
Skills
- Teamwork and Collaboration
- Problem Resolution
- Account Management
- Strategic Planning
Timeline
Assistant District Rental Manager
Penske Transportation Solutions
03.2023 - Current
Branch Rental Manager
Penske Transportation Solutions
03.2021 - 03.2023
Customer Success Specialist
Ultimate Software
08.2020 - 02.2021
Bachelor of Arts - Business Administration
California State University Maritime Academy
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