Jacob Fersch
East Granby
Summary
Dynamic operations supervisor with a strong track record in team management, employee motivation and years of UPS hub and air knowledge. Expertise in coaching and mentoring employees, contributing to process improvements that drive safety and service quality across different operational areas.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AM Gateway Supervisor
UPS
Windsor Locks, CT
06.2025 - Current
- Supervised daily operations, ensuring airline compliance with safety protocols and service quality standards.
- Became GSC certified to ensure compliance with safety procedures and handle security incidents on the ramp.
- Oversee ramp operations to ensure all activities are performed safely and efficiently while meeting scheduled aircraft departure times.
- Monitor and ensure all employees remain compliant with required airline training and certification standards.
PM Operations Supervisor
UPS
Windsor Locks, CT
01.2014 - 06.2025
- Implemented process improvements that enhanced operational efficiency and effectiveness.
- Led team meetings to review daily tasks, address challenges, and strategize solutions collaboratively.
- Boosted team morale through effective communication and consistent recognition of accomplishments.
- Developed training materials for new hires, improving onboarding processes and team performance.
- Supervised daily operational activities, ensuring efficient workflow and adherence to safety protocols.
- Coordinated workflow among team members to optimize package sorting and delivery processes.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Winery Worker
Brignole Vineyards
East Granby, CT
05.2017 - 09.2021
- Operated vineyard equipment to efficiently manage daily operations and ensure quality grape production.
- Collaborated with team to maintain cleanliness and organization of winemaking facilities.
- Assisted in bottling and labeling processes, ensuring compliance with industry standards.
- Provided exceptional customer service by delivering wine selections and pairing recommendations.
- Trained and mentored new team members on wine service protocols and menu offerings.
- Conducted wine tastings to educate guests, fostering a deeper appreciation for wine selections.
Education
Associates of Business Management - Business Management
Colorado Technical University
Colorado Springs, CO09-2027
High School Diploma -
East Granby High School
East Granby, CT09-2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Employee motivation
- Decision-making
- Complex Problem-solving
- Diverse knowledge of hub and air applications
- Coaching and mentoring
Accomplishments
Mastered and expedited the release and use of HUBX phones to bump productivity and safety in the operation.
First supervisor in my building to successfully complete full-time hub supervisor training school in Chicago.
Successfully completed Airline Management Training School.
Succeeded in maintaining hub and air KPI goals throughout my UPS career.
Hired as a Loss Prevention specialist learning inner workings of Security at UPS for a year. In that time, I spent 4 months as a package car driver on Nantucket Island.
SPrent
Certification
Ground Security Coordinator
Management Safety Co-Chair (PM Sort)
Pilot Lead on implementation of HUBX devices at Bradley.
Timeline
AM Gateway Supervisor
UPS
06.2025 - Current
Winery Worker
Brignole Vineyards
05.2017 - 09.2021
PM Operations Supervisor
UPS
01.2014 - 06.2025
Associates of Business Management - Business Management
Colorado Technical University
High School Diploma -
East Granby High School