Jacob Fisher
Data Entry/Administrative Assistant/Customer relations/Schedule Coordinator
Pineville,Missouri
Summary
Organized and efficient Data Entry Clerk with 6 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Experienced Loan counselor adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Counselor
Missouri Of Higher Education Loan Authority
08.2023 - Current
- Explained very technical financial information to applicants in easy to understand language.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Examined customer loan applications for loan approvals and denials.
- Advised clients on mortgage, education and personal loans.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
Centralized Services Specialist II
Walgreens Pharmacy Services Midwest, LLC
06.2022 - 08.2023
- Conducted remote customer service communication and assistance
- Familiarity with HIPPA and handling sensitive personal medical information
- Handled customer inquiries and enrollment in virtual save a trip prescription refill program
- Operated multi phone line transfering systems as well as multiple customer info tracking cites
- Reviewed and edited company’s standard operating procedures to insure customer satisfaction.
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
Administrative Assistant/Data Entry/Schedule
Commercial Plumbing, LLC
02.2019 - 06.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Team Lead Supervisor
Ecopack
02.2017 - 01.2019
- Conducted interviewing, hiring, and training of all new employees for a fast paced work environment focused on providing exceptional customer service
- Responsible for implementing and reviewing new premium booking quarterly goals with oversight on 25 full time employees
- Skillfully handled high profile, confidential, customer information
- Frequently exceeded company expectations on quarterly quality reviews and annual performance appraisals
- Managed and organized documents for data entry tasks.
- Analyzed current data records to provide detailed reports.
- Corrected data entry errors to prevent duplication or data degradation.
Savings Catcher Agent
Walmart
03.2015 - 09.2016
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Recorded and updated customer information in online systems.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Implemented and developed marketing plans to promote clients and increase visibility.
Technician/data Entry
NextUse
04.2012 - 05.2015
- Built and maintained tracking databases for variety of measuring aspects.
- Developed and implemented data entry operations.
- Analyzed current data records to provide detailed reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Communications -
NorthWest Arkansas Community College
Bentonville, AR06.2007
Highschool Diploma - General
Pea Ridge High School
Pea Ridge, AR06.2004
Skills
- Customer service, supervisory employee training, internal hiring and promotions, advanced team leadership
- Data Entry
- Maintaining Confidentiality
- Database Uploading
- Invoice Processing
- Collecting Information
- Mail Handling
- Word Processing
- Technical Support
- Quality Assurance
- Data Processing
- Independent Worker
- Strong Interpersonal Skills
- Customer Relationship Management
- Correct Errors
- Compile Information
- Employee Timesheet Processing
- Verify Data
- Office Supplies and Inventory
- Business Administration
- Microsoft Office
- Payment Scheduling
- Telephone Etiquette
- Customer Assistance
- Data Security Practices
- Issue Resolution
- Explanation of Loans
- Government Lending
- Active Listening and Learning
- 10-Key Data Entry
- Serve Customer Needs
- Transcribing Documents
- Data Input
- Data Reporting
- Efficient Data Entry
- Data Collection
- Compiling Data
- Time Management Skills
- Verbal and Written Communication
- Service Scheduling
- Calendar Coordination
- Travel Arrangements
- Phone Inquiries
- Data Analysis Skills
- Customer Relations Understanding
- Conflict Resolution
Timeline
Counselor
Missouri Of Higher Education Loan Authority
08.2023 - Current
Centralized Services Specialist II
Walgreens Pharmacy Services Midwest, LLC
06.2022 - 08.2023
Administrative Assistant/Data Entry/Schedule
Commercial Plumbing, LLC
02.2019 - 06.2022
Team Lead Supervisor
Ecopack
02.2017 - 01.2019
Savings Catcher Agent
Walmart
03.2015 - 09.2016
Technician/data Entry
NextUse
04.2012 - 05.2015
Communications -
NorthWest Arkansas Community College
Highschool Diploma - General
Pea Ridge High School
Similar Profiles
Brooke BrownBrooke Brown
CSR II at Missouri Higher Education Loan AuthorityCSR II at Missouri Higher Education Loan Authority
Hillary BushHillary Bush
Administrative Services Coordinator at Kentucky Higher Education Student Loan CorporationAdministrative Services Coordinator at Kentucky Higher Education Student Loan Corporation
MARIAM SADIKIMARIAM SADIKI
Loan Servicing Intern at Higher Education Of Students Loan Board (HESLB)Loan Servicing Intern at Higher Education Of Students Loan Board (HESLB)