ROSE MARY GREGORY
Florissant,MO
Summary
Qualified and motivated Communications Professional with 15 years’ experience in fast-paced business environments seeking a career in sponsorship and promotions. Proficient in networking, research and development in public relations strategies to enhance and cultivate partnerships through community involvement for the purpose of humanitarian, educational and philanthropic goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Student Loan Advisor
Missouri Higher Education Loan Authority (MOHELA)C
11.2021 - Current
- Advised borrowers on deferment and forbearance options during financial hardships, helping them maintain good loan standing.
- Maintained strict adherence to privacy policies and procedures while handling sensitive client information, ensuring the protection of borrower data at all times.
- Built strong rapport with clients, leading to increased trust and referrals from satisfied customers.
- Utilized data analysis tools to monitor trends in borrower behavior, identifying areas for potential improvement or intervention efforts.
- Implemented proactive outreach campaigns targeting at-risk borrowers before they fell behind on payments, assisting them in avoiding late fees or negative credit consequences.
Insurance Support Representative
Enterprise Holdings Inc.
09.2014 - 08.2017
- Served as outsourced Liaison to Enterprise Home City Branches to ensure rentals and extensions are granted and paid in a timely manner.
- Made outbound calls to branches, third party billers, repair facilities and customers in regards to billing and rental extensions.
- Provided customer service and problem resolution based on policy, procedure and insurance company standards.
- Answered incoming calls, provided information resolved customer concerns for branches insurance company representatives, customers, and body shops.
- Assisted with accounts receivable and the collections process.
- Professionally negotiated with repair facilities and third party billers when necessary and provided accurate rental extensions.
- Managed reporting through excel data sheets.
- Supported and sold the company's Value Proposition and communicated the core rental competencies to insurance partners.
Agent/Owner
Farmers Insurance Companies
04.2011 - 08.2014
- Identified and solicited sales prospects in agency databases.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Negotiated new and renewal production goals with business development manager.
- Calculated quotes and educated potential clients on insurance options.
- Evaluated the accuracy and quality of data entered into the agency management system.
- Promoted ancillary products to 50 existing and new customers each month.
- Met with prospective customers and business owners in their homes, businesses and other settings.
- Mentored and field trained New Agents.
- Submitted Business Plans and budget for upcoming year.
- Planned events and participated in community activities to enhance and create business prospects.
Communication Arts Teacher
Ferguson-Florissant School District
06.2007 - 04.2011
- Specialized in communications arts, teaching visual and written skills emphasizing the importance of language and media.
- Developed instructional strategies to create curriculum based on understanding research and theory practice in content areas essential to the field of communication arts.
- Promoted creative thought, expression, and critical thinking through leadership in the School of Business Communications, and Communication Arts.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Developed program to work with students and increase interest in higher learning.
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
Education
Master of Arts - Media Communications/Communications Arts
Webster University
Webster Groves, MO01.2008
Bachelor of Arts - Business Administration
Fontbonne University
St. Louis, MO01.2005
Skills
- Leadership & Team building
- Training & Mentoring
- Financial planning
- Crisis Management
- Strategic Negotiations
- Application analysis
- Strategic thinking
- Ethical leadership
- Strong research skills
- Contract administration
- Non-profit organization funding
- Teamwork and collaboration
Accomplishments
- Achieved Sponsorship to cultivate revenue for individuals and families affected by Sickle Cell Anemia.
- Collaborated with various organizations, and individuals for philanthropic purposes to develop goals to assist the community.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with the Educational and Medical Communities in the development of educational programs and opportunities for individuals, and families affected by Sickle Cell Anemia.
Certification
Missouri Insurance Producer's License in Life/Health and Property/Casualty
Affiliations
- The Order of the Eastern Star (OES) Rainbow#80
- Parents as Teachers for The Ferguson/Florissant School District
- Sickle Cell Association
Spirit of Service Award
Volunteered at Farmers Insurance Agency Field Office to train and mentor new agents by teaching classes in event planning.
Won Championship for the production of Life Insurance as a top Agent.
Annual Volunteer at Old Florissant Golf Course.
Timeline
Student Loan Advisor
Missouri Higher Education Loan Authority (MOHELA)C
11.2021 - Current
Insurance Support Representative
Enterprise Holdings Inc.
09.2014 - 08.2017
Agent/Owner
Farmers Insurance Companies
04.2011 - 08.2014
Communication Arts Teacher
Ferguson-Florissant School District
06.2007 - 04.2011
Bachelor of Arts - Business Administration
Fontbonne University
Master of Arts - Media Communications/Communications Arts
Webster University
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