Jacob Fleck
Denison,Texas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patient Qualification Specialist
Apria Healthcare
09.2018 - 02.2025
- Assured timely verification of insurance benefits prior to acceptance of incoming durable medical and oxygen orders.
- Achieved insurance pre-authorizations to enable timely delivery of patient medical equipment.
- Assisted with medical coding and billing tasks by determining proper HCPCS and ICD-10 codes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Customer Care Advocate
United Healthcare
11.2014 - 08.2017
- Delivered prompt service to prioritize customer needs. By renewing insurance coverage, making appointments with providers, and addressing general policy concerns.
- Completed intakes and assessments on clients to determine available public services, and need for case management.
- Conducted psychosocial evaluations such as GAD-7 and PHQ-9 to determine if prompt care was required.
- Developed updated training materials to reduce process inconsistencies and effectively trained team members on best practices and protocols.
Fraud Analyst II
Bank of America
11.2012 - 10.2014
- Fielded 70 plus incoming customer calls daily to deliver high-quality solutions in a set specific timeframe.
- Analyzed financial statements with clients to identify discrepancies, irregularities and fraudulent activity.
- Summarized all key information regarding investigation into detailed report for refund team.
- Assisted customers with questions and inquiries such as card replacements, and limit increases. Along with providing information regarding banking accounts
Education
Certificate of Technical Studies - Full Stack Web Developement
University of Arizona
Gilbert, AZ07.2018
GED -
Central Arizona College
Apache Junction, AZ04.2010
Skills
- Active listening
- Excellent communication
- Task prioritization
- Data analysis
- Time management abilities
- Conflict resolution
- Analytical and critical thinking
- Versatility in fast-paced settings
- Adaptability and flexibility
- Proficient in handling multiple tasks
- Skilled in delivering quality results
- Experienced with office software tools
Accomplishments
- Collaborated with team at Apria Healthcare in the Transfer of Data to Owens and Minor Systems during buyout
- Collaborated with team at Bank of America for the beta testing of a pilot program for early fraud detection
Timeline
Patient Qualification Specialist
Apria Healthcare
09.2018 - 02.2025
Customer Care Advocate
United Healthcare
11.2014 - 08.2017
Fraud Analyst II
Bank of America
11.2012 - 10.2014
Certificate of Technical Studies - Full Stack Web Developement
University of Arizona
GED -
Central Arizona College