Jacob Flood
Richmond,IN
Summary
Adept Field Technician with a robust background in network connectivity and customer relations, honed at Midwest I.T. Support. Excelled in setting up secure networks and enhancing system upgrades, demonstrating exceptional problem-solving abilities and interpersonal communication. Proven track record of improving operational efficiency and customer satisfaction, showcasing adaptability and a commitment to continuous improvement.
Overview
8
8
years of professional experience
Work History
Field Technician
Midwest I.T. Support
03.2021 - Current
- On-site tech. Troubleshooting and problem solving.
- Wire running and configuration.
- Set cameras up and configure them to the sites network so that they can view them at anytime.
- Set up secured networks typically for small own businesses as well as emails.
- View networks daily to make sure no suspicious activity is going on in their networks.
Assistant Warehouse Lead
Safelite Auto Glass
01.2017 - 02.2021
- Print paper work out for work load for the day
- Load and unload windshields (from cars to semis)
- Drive standup lifts to grab windshields as well as forklifts to unload semi with windshields coming in, load semis for shipment out.
- Clean windshields at one station
- File paperwork to send out to other locations so they know what they have coming in.
- Make sure my team was sending the right parts out as well as making sure all windshields weren’t getting sent out broken.
- Close and lockup warehouse after all employees are done with the jobs.
Education
GED -
Richmond High School
Richmond, IN06.2014
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Network Connectivity
- System Upgrades
- Hardware and software installation
- Problem-Solving
- Attention to Detail
- Relationship Building
- Customer Relations
- Following safety practices
- Multitasking Abilities
- Interpersonal Communication
- Customer Service
- Equipment Troubleshooting
- Diagnostics and troubleshooting
- Excellent Communication
- Computer Skills
- Teamwork and Collaboration
- Multitasking
- Problem-solving abilities
- Time Management
- Adaptability and Flexibility
- Self Motivation
- Continuous Improvement
Timeline
Field Technician
Midwest I.T. Support
03.2021 - Current
Assistant Warehouse Lead
Safelite Auto Glass
01.2017 - 02.2021
GED -
Richmond High School