Jacob Franklin
Cape Coral,FL
Summary
Dynamic entrepreneur with a proven track record at American Finishing Restoration, enhancing customer relations and driving business growth. Expert in cost control and budgeting, coupled with exceptional attention to detail, led to significant performance improvements. Skilled in professional networking and social media marketing, consistently exceeding customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner
American Finishing Restoration
2022.12 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed day-to-day business operations.
First Mate
Always Fun Charters
2016.04 - 2022.12
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Used online catalogs and local merchants to order parts and materials for vessel.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Provided expert guidance on anchor handling operations, resulting in reduced time spent anchoring and retrieving anchors.
- Enhanced vessel safety by conducting regular inspections and maintenance of all onboard equipment.
- Assisted in training new crew members, fostering a culture of teamwork and continuous improvement.
Grocery Bagger
Publix
2015.06 - 2016.05
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Improved customer satisfaction by providing efficient and friendly bagging services.
Education
Associate of Science - Fire Science
Florida SouthWestern State College
Fort Myers, FL06.2024
Associate of Science - EMT
Florida SouthWestern State College
Fort Myers, FL06.2024
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Entrepreneurial personality
- Performance Improvement
- Business Development
- Professional Networking
- Social Media Marketing
- Cost Control and Budgeting
Certification
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Business Owner
American Finishing Restoration
2022.12 - Current
First Mate
Always Fun Charters
2016.04 - 2022.12
Grocery Bagger
Publix
2015.06 - 2016.05
Associate of Science - Fire Science
Florida SouthWestern State College
Associate of Science - EMT
Florida SouthWestern State College
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
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