Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Jacob Frazier

Santiquin,UT

Summary

Dynamic Service Manager with a proven track record in process optimization and enhancing business profitability. Expertise in leading customer-focused teams, implementing effective service strategies, and ensuring compliance with relevant regulations. Notable achievements include significantly improving customer satisfaction levels and creating a positive work environment through strong team leadership and problem-solving skills. Committed to driving operational efficiency while fostering employee development.

Overview

5
5
years of professional experience

Work History

Service Manager

Sunbelt Rentals
Provo, UT
01.2025 - Current
  • Implemented quality assurance protocols to ensure the timely completion of projects according to business needs.
  • Conducted regular team meetings to discuss training and needs of the company.
  • Managed inventory levels of parts necessary for servicing all equipment.
  • Hired and trained service department staff to drive performance.

Feild Service Techaniton

Sunbelt Rentals
Provo, UT
09.2024 - 01.2025
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Feild Tech

Sunstate Equipment Company
Lindon, UT
05.2020 - 09.2024
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Bachlors of Psychology - Psychology

Utah Valley University
Orem, UT
05-2024

All Diesel Cetirifcations - Diesel Machinics

Moutain Land Techknolgy Colledge
Spanish Fork, UT
05-2016

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Preventive maintenance
  • Equipment operation
  • Inventory management
  • Time management
  • Leadership development
  • Coaching and mentorship

Affiliations

  • I raise cattle on the side
  • I spend much of my free time with my family outdoors and learning new skills.
  • I love movies, and music

Accomplishments

  • Employee of the quarter and year and Sunstate equipment.
  • Eagle Scout
  • All Diesel tech certifications

Timeline

Service Manager

Sunbelt Rentals
01.2025 - Current

Feild Service Techaniton

Sunbelt Rentals
09.2024 - 01.2025

Feild Tech

Sunstate Equipment Company
05.2020 - 09.2024

Bachlors of Psychology - Psychology

Utah Valley University

All Diesel Cetirifcations - Diesel Machinics

Moutain Land Techknolgy Colledge

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Jacob Frazier