Jacob Gaddes
Hendersonville,TN
Summary
Experienced installation and repair technician with a proven track record in efficiently setting up, repairing, and configuring telecommunications equipment. Establishes strong customer relationships and resolves problems effectively, even with minimal supervision. Exceptional communication and planning abilities enable seamless coordination with team members. Demonstrates a keen analytical mindset, effective communication skills, and a collaborative approach to teamwork, allowing for easy adaptation to new work environments. Enthusiastic about contributing to team success and furthering professional growth. Brings a positive attitude and a commitment to continuous learning and development. Dedicated cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Utilizes extensive experience and product knowledge to consistently exceed revenue goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunications Technician Contractor
MT State Cable
08.2023 - Current
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls and attics.
- Installed coax, CAT-6, and fiber wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed quality assurance on systems to confirm optimal performance.
Unloader (Seasonal)
UPS
12.2024 - Current
- Handled packages with care while transporting from truck to unloading dock.
- Unloaded packages with care and placed in proper staging area.
- Assisted other team members in navigating large loads.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Order Fulfillment Associate
Home Depot
03.2022 - 01.2023
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Trained new associates on basic and advanced shipment procedures.
- Followed SOPs to avoid mix-ups and damages to orders.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Cashier Associate
Home Depot
03.2020 - 01.2022
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Beech High School
Hendersonville, TN05.2022
Skills
- Customer support
- Hardware diagnostics
- Signal testing
- Network troubleshooting
- Cable management
- Troubleshooting systems
- Installing equipment
- Diagnosing issues
- Safety practices
- Equipment installation
- POS systems
- Clear communication
- Basic math
- Cash handling and management
- Time management
- Record keeping
Certification
- OSHA 10-HR Certification.
- Forklift, Ballymore, and Order Picker Certification.
- Microsoft Office Specialist Certification Microsoft PowerPoint.
- Microsoft Office Specialist Certification Microsoft Excel.
- Microsoft Office Specialist Certification Microsoft Word.
Timeline
Unloader (Seasonal)
UPS
12.2024 - Current
Telecommunications Technician Contractor
MT State Cable
08.2023 - Current
Order Fulfillment Associate
Home Depot
03.2022 - 01.2023
Cashier Associate
Home Depot
03.2020 - 01.2022
High School Diploma -
Beech High School
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