Jacob Garcia
Monrovia,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
Hagerstown, MD
03.2019 - 11.2023
- Consistently top half of monthly matrix for service and sales resulting in countless MVP events
- Helped promote employees to Assistant manager roles
- Managed complete operations of day-to-day rentals and business development
- Providing continual top tier sales and excellent customer service
- Accountable for managing and training employees
- Managed multiple size fleets of rotating vehicles
- Maintaining great relationships with local business accounts, body shops, and vendors
- Processed and handled all insurance claims
- Managed and collected receivable balances.
Account Executive/Sales
Agon Management Group
McLean, VA
10.2017 - 03.2018
- Direct marketing sales with customers on a day-to-day basis
- Managed small teams as well as working individually
- Interviewed potential employees
- Built personal customer relationships to provide brand loyalty.
Intern
State Farm Insurance
Washington, DC
- Cold-called potential leads to acquire new customers
- Tended to customers’ needs on a daily basis to reach customer satisfaction
- Learned Property & Casualty insurance
- Helped implement marketing strategies to reach new clients.
Education
Bachelor of Science in Business Administration - Marketing and Business Management
American University, Kogod School of Business
Skills
- Customer Service
- Sales Professional
- Excels in Team Leadership
- Branch Operations Management
- Policy and Procedure Enforcement
- Communication Abilities
- Strategic Planning
- Asset Protection
Activities And Memberships
American University Division I Men’s Soccer, Washington, DC, Student-Athlete, 08/2013-05/2017, Maximize time management skills, balancing academic load with 30-35 hours of soccer commitments., Train, condition, travel, compete, and attend events, serving as a leader on and off the field., Reliable four-year starter, making two Patriot League conference final appearances., Earned All-Patriot League second team and tournament team honors junior and senior year.
Timeline
Branch Manager
Enterprise Rent-A-Car
03.2019 - 11.2023
Account Executive/Sales
Agon Management Group
10.2017 - 03.2018
Intern
State Farm Insurance
Bachelor of Science in Business Administration - Marketing and Business Management
American University, Kogod School of Business