Daisy Tapia-Serrano
Moses Lake,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Cafe Assistant
Millionair
06.2021 - Current
- Oversaw training of more than 5 team members at once.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Reviewed and approved employee schedules and timesheets.
- Collaborated with other departments to coordinate events and promotions.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Front Desk Associate
Wedger's Landscape Construction
02.2021 - 06.2021
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected and reported monthly expense variances and explanations.
Team Member
Arbys Resturant
03.2019 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Moses Lake High School
Moses Lake, WA06.2020
No Degree - Welding
Columbia Basin Technical Center
Moses Lake, WA09.2019
No Degree - Culinary Arts
Columbia Basin Technical Center
Moses Lake WA09.2017
Skills
- Portion Control
- Sales Planning
- Safe Work Practices
- Billing and Payment Processing
- Cost Control
- Staff Supervision
- Operate Cash Register
- Hiring Standards
- Equipment Troubleshooting and Repair
Languages
Spanish
Native or Bilingual
Timeline
Cafe Assistant
Millionair
06.2021 - Current
Front Desk Associate
Wedger's Landscape Construction
02.2021 - 06.2021
Team Member
Arbys Resturant
03.2019 - 03.2021
High School Diploma -
Moses Lake High School
No Degree - Welding
Columbia Basin Technical Center
No Degree - Culinary Arts
Columbia Basin Technical Center
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